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Skills

  • Excellent Written and Verbal Communication
  • Route dispatch
  • Staff education and training
  • Service standard compliance
  • Professional telephone demeanor
  • High-value asset handling
  • Cross-departmental communication
  • Stock management
  • Attention to detail in high-pressure situations
  • Recordkeeping strengths

Work Experiences

  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Kept the initiative and standard areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards.
  • Welcomed, greeted, and assisted customers, generating $4 in the past year revenue in a high-traffic store.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Routed incoming calls to the most qualified personnel and departments within the company.

Summaries

  • Fluent in Japanese. Personable and professional communicator.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Hardworking Handling Specialist with 13 years of telecommuting experience meeting customer needs.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Dedicated to meeting and exceeding system objectives through effective communication and method abilities.
  • Handling Specialist who is well-versed in dealing with difficult customer issues and promoting positive outcomes.
  • Workday expert with 14 years of experience in related roles.
  • With extensive knowledge of process improvement and proven multitasking abilities, I am well-versed in project and time management.
  • Asana and standard techniques have been taught to me.
  • Offering 4 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.

Accomplishments

  • Applied root cause analysis to identify recurring handling issues, leading to improved customer satisfaction by 27% within several months.
  • Analyzed root causes behind damaged products during shipping, reducing incidents by 29% through updated handling guidelines.
  • Enhanced safety protocols for handling large shipments, reducing workplace accidents by 72% during 2022.
  • Worked closely with marketing to reduce packaging waste by 58% resulting in savings of $14 per quarter.
  • Collaborated with initiative to mitigate risk in chemical handling, reducing disposal costs by $14.
  • Re-engineered the packaging process to support sustainability initiatives, reducing resource consumption by 75%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced product lead times by 64% after implementing a lean handling methodology.
  • Documented and resolved initiative which led to method.
  • Led a continuous improvement initiative that improved inventory storage procedures, resulting in 32% faster order fulfillment.

Affiliations

  • American Medical Informatics Association
  • Freemason
  • American Society for Quality (ASQ)
  • International Warehouse Logistics Association (IWLA)
  • Society of Human Resource Management
  • Transportation Intermediaries Association (TIA)
  • Association of Information Technology Professionals
  • Rotary International
  • Material Handling Equipment Distributors Association (MHEDA)
  • Association for Computing Machinery

Certifications

  • Certified Logistics Engineer (CLE) – Cedar Works
  • Certified Warehouse Inventory Manager (CWIM) – category
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Certified Food Grade Warehousing Professional – 2021
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Warehouse Management System (WMS) Certification – program
  • ServSafe
  • Certified Operation Manager (COM) - Vantage
  • Cisco Certified Network Associate (CCNA)

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