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Skills

  • Revenue generation
  • Process improvement
  • International markets understanding
  • Skilled negotiator
  • Excellent communication skills
  • Results-driven
  • Interpersonal communication
  • Client relationship building
  • Team Leadership
  • Multi-Task Management

Work Experiences

  • Went to customers' homes to assess their needs, set up contracts, and provide training.
  • Calculated sales commission for a sales team of 20+ reps.
  • Collaborated with Telemarketing Executive and Telemarketing Executive on campaign planning, design, implementation, and evaluation.
  • Transported HubSpot to the past year customer locations.
  • Had a thorough understanding of competitors' products and services, as well as their presence in the assigned territory.
  • Exceeded my monthly quota by 115% and increased sales to $400K in three months, earning the title of top representative in the region.
  • Consistently met or exceeded 20% sales targets.
  • Researched and identified key competitors as well as related products.
  • Demonstrated excellent sales skills and a thorough understanding of them.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • To boost long-term growth, be proficient in product monetization and mobilization strategies.
  • Advertising Sales Representative with 11 years of experience and a track record of exceeding sales targets.
  • Telemarketer with a proven track record of closing deals.
  • Account Manager with strong client oversight, problem-solving, and relationship-building abilities.
  • Telemarketing Executive pays attention and is well-educated in client relations and project management.
  • Determined sales leader in the system market who takes a data-driven and hardworking approach to pursuing and servicing accounts.
  • Remarkable telemarketer who is always able to provide excellent customer service.
  • Multitasker, skilled communicator, and complex problem solver.
  • Willingness to contribute to the success of the team as a whole.
  • Experienced Account Manager with more than 16 years of experience.

Accomplishments

  • Reduced lead churn by 67% through the use of CRM automation and targeted follow-up strategies, focusing on the highest-value contacts.
  • Led process improvement projects resulting in a 84% increase in the close ratio of qualified sales prospects.
  • Collaborated with team of 12 in the development of method.
  • Identified and implemented process improvements in data entry, achieving a 22% reduction in CRM inaccuracies and a more efficient lead follow-up process.
  • Delivered product knowledge training to over 5 clients, which resulted in $10 in upsell opportunities within one year.
  • Developed and launched a series of sales webinars and product demos that contributed to a 19% increase in lead engagement.
  • Tracked key performance metrics, increasing the outbound conversion rate by 63% and demonstrating clear ROI on marketing campaigns.
  • Product Marketing: Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
  • Automated sales follow-up processes, saving 8 hours per week and increasing conversion rates by 38%.
  • Facilitated onboarding programs that trained 17 new hires in telemarketing standards, increasing productivity by 35% within their first month.

Affiliations

  • Contact Center Association (CCA)
  • American Society of Safety Professionals
  • International Customer Management Institute (ICMI)
  • American Medical Informatics Association
  • Cold Calling and Sales Consultants Association
  • National Association of Social Workers
  • Direct Marketing Association (DMA)
  • National Retail Federation (NRF)
  • Institute of Sales & Marketing Management (ISMM)
  • Call Center Industry Advisory Council

Certifications

  • Certified Public Accountant (CPA)
  • Certified Revenue Management Executive (CRME) - HSMAI
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Sales Trainer (CST) – The National Association of Sales Professionals (NASP)
  • CompTIA Security+
  • ServSafe
  • HubSpot Inbound Sales Certification - process
  • Google Certified Professional Cloud Architect
  • Email Marketing Certification - HubSpot Academy
  • Fundamentals of Sales Funnel Optimization – category

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