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Skills

  • Customer lifecycle analysis
  • Communication skills
  • Business operations
  • Vendor negotiation skills
  • Communications
  • Project organization
  • Custom travel recommendation systems
  • Local history
  • Team building
  • Relationship development

Work Experiences

  • Achieved 29% on-time delivery in challenging conditions.
  • Collaborated with photographers and writers.
  • Collaborated with local vendors to create exclusive travel experiences, resulting in $3 in additional revenue during system.
  • Paid attention to cracked sidewalks, poor lighting, and steps to keep customers safe on tours.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Avoided crowded hours.
  • Achieved a 36% increase in customer satisfaction.
  • Conducted phone consultations.
  • Built a strong reputation for discretion.

Summaries

  • Achieved client satisfaction rates of 42%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Achieved zero double-books.
  • Presentation skills are excellent, and she is a true go-getter.
  • Boosted customer satisfaction by 83%.
  • Accounted for relevant changes in regulations.
  • Accomplished Vacation Guide skilled in negotiating discounted travel deals with local vendors, leading to a 43% increase in holiday package sales.
  • Excellent public speaking skills as well as a thorough understanding of Seattle history, architecture, and current events.
  • Adept at planning guided tours.
  • Collaborated with local vendors.

Accomplishments

  • Introduced customized cultural experiences that resulted in 53% higher customer ratings during tours compared to non-tailored competitors.
  • Strategically scheduled group tours to avoid peak congestion times, leading to a 55% improvement in participant satisfaction scores.
  • Developed and executed VIP tours for high-profile clients, showcasing exclusive destinations and amenities, which fostered a 39% client satisfaction increase.
  • Built customer trust by providing expert advice on local customs, culture, and attractions, leading to a 77% positive review rate from travelers.
  • Developed and initiated strategic partnerships with 11 local craft artisans and vendors, resulting in a 71% increase in onsite experiences.
  • Promoted cross-functional teamwork by aligning with the booking and customer service departments which resulted in a 46% faster tour turnaround time.
  • Implemented upsell strategies, achieving 28% premium package upgrade success, contributing to an overall revenue boost of $9 in 2018.
  • Collaborated closely with regional tourism boards to promote lesser-known destinations, helping increase regional tourism traffic by 38%.
  • Managed last-minute itinerary changes for over 12 tours, demonstrating excellent adaptability and client retention under high-pressure situations.
  • Proficiently managed high-pressure situations with disgruntled clients, resulting in a 55% improvement in retention rates.

Affiliations

  • Toastmasters
  • Tourism Cares Sustainability Foundation
  • Professional Association of Travel Hosts (PATH)
  • American Marketing Association
  • Society of Human Resource Management
  • Jaycees
  • World Federation of Tourist Guide Associations (WFTGA)
  • Pacific Asia Travel Association (PATA)
  • Association for Computing Machinery
  • Association of Certified Professional Tour Guides (ACPTG)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Certified Destination Management Executive (CDME) - Destinations International
  • Certified Revenue Manager (CRM) for Travel Industry - Summit Group 2022
  • CompTIA Network+
  • Fluent in Mandarin Translation Certification - category
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)

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