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Skills

  • Community outreach coordination
  • Client intake process optimization
  • Crisis intervention strategies
  • Business operations
  • Organization
  • First Aid/CPR
  • Data collection framework design
  • Client progress tracking database management
  • Outreach initiatives with at-risk populations
  • Public speaking and presentations

Work Experiences

  • Oversaw the delivery of system project by method team, which resulted in system.
  • Collected insights from community members.
  • Collaborated with IT departments to create digital tools to streamline the client feedback process, leading to a 65% decrease in manual errors.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 72% reduction in service gaps.
  • Achieved a 63% increase in access to public benefits.
  • Worked with Research Human Service Specialist on program operations, including providing participant feedback and improvement suggestions.
  • Collaborated with Cedar Works.
  • Championed a new initiative targeting homelessness, reducing chronic homelessness in the community by 71%.
  • Solved system issues, improved operations, and provided excellent customer service.

Summaries

  • Accomplished in leading crisis interventions, stabilizing 14 households annually, and establishing holistic partnerships to ensure comprehensive, client-focused solutions.
  • Applied strategic human service initiatives.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Research Human Service Specialist is a multi-talented Research Human Service Specialist who is consistently rewarded for planning and operational improvements.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.
  • Contributed to broader program participation.
  • Achieved significant improvements in client satisfaction rates by over 65%.
  • Created client advocacy initiatives.
  • Adept in creating evidence-based training programs.

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved system which led to method.
  • Developed an aftercare follow-up system that improved long-term client outcomes by 28% over the past year.
  • Contributed to the policy framework for Workday implementation, leading to 54% engagement from underserved demographics.
  • Introduced and championed local policy reforms through a client advocacy initiative, benefiting over 10 clients and promoting long-term, sustainable changes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated interdisciplinary meetings to evaluate high-risk cases, leading to improved client stability and resolution in 30% of cases.
  • Built and maintained relationships with over 9 community resources to ensure seamless client support and cross-agency collaboration.
  • Collaborated with team of 6 in the development of procedure.
  • Collaborated on a multi-disciplinary task force that resulted in process, positively impacting 9 clients.

Affiliations

  • Freemason
  • Society for Community Research and Action (SCRA)
  • Association of Information Technology Professionals
  • National Council for Behavioral Health
  • Rotary International
  • International Society for Traumatic Stress Studies (ISTSS)
  • Lions Club
  • International Council of Nurses
  • National Association of Forensic Social Workers (NAFSW)
  • National Association for Family Child Care (NAFCC)

Certifications

  • Foundations of Human Services Counseling Course Certificate - Beacon Labs
  • Licensed Clinical Social Worker (LCSW) – category
  • Certified Family Services Specialist (CFSS) - National Association of Social Workers (NASW)
  • Certified in Volunteer Administration (CVA) – Council for Certification in Volunteer Administration
  • Financial Social Work Certification - Center for Financial Social Work
  • Google Certified Professional Cloud Architect
  • ServSafe
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Cultural Competency Training Certificate - Harbor & Co. Department of Health

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