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Skills

  • Continuous Improvement Initiatives
  • Technical writing
  • Configuration Impact Risk Analysis
  • MS Office
  • Project organization
  • Method equipment
  • Agile methodologies
  • Supervision
  • Technical analysis
  • Algorithm Parameter Tuning

Work Experiences

  • Investigated and addressed initiative system issues to improve usability and functionality.
  • Audited configuration management processes, resulting in the identification and remediation of 10 compliance issues, saving the company 6 in potential fines.
  • Increased information sharing by improving computer system interfaces.
  • Actively led 6-person team to configure Microsoft Excel infrastructure at a 63% faster rate than previous projects of similar scope.
  • Aided teams in future deployments.
  • Evaluated and adopted new technologies to meet changing industry needs.
  • Achieved a 76% faster rate than previous projects.
  • Automated system configuration audits using SAP.
  • Used process mapping to look at the entire business flow and identify areas for improvement.
  • Documented procedures and business processes and disseminated information to the right people.

Summaries

  • A well-rounded analyst proficient in CI/CD integrations.
  • Maintaining efficient category systems by leveraging infrastructure and operational knowledge to improve processes is a successful background.
  • QuickBooks and Microsoft Excel expert.
  • Automated configuration processes.
  • Senior Configuration Analyst with extensive experience setting up hardware and software components for framework users.
  • A well-rounded analyst proficient in implementing CI/CD integrations that shortened cyclic deployments and improved system reliability by 46%.
  • Adept at reducing manual oversight in configuration checks.
  • Strengths in data analysis and quality assurance backed up by Miscellaneous training.
  • A proven leader in the configuration space, known for unifying configuration standards globally, improving deployment efficiency by 26%.
  • Achieved a 45% reduction in downtime.

Accomplishments

  • Managed the configuration of enterprise-level applications, supporting 7 users and reducing support tickets by 43%.
  • Streamlined configuration documentation processes, resulting in a 62% improvement in change tracking and reduction in deployment errors.
  • Documented and resolved initiative which led to standard.
  • Coordinated system-wide configuration audits to ensure compliance with cybersecurity policies, resolving 14 non-compliance issues.
  • Managed configuration for Power BI in accordance with ITIL guidelines, contributing to operational excellence and reduced system-wide incidents by 51%.
  • Reduced required storage space for configuration files by 71% through consolidation efforts, improving overall server performance.
  • Resolved product issue through consumer testing.
  • Introduced version control best practices for configuration files, improving traceability and reducing rollback times by 13.
  • Developed comprehensive post-deployment dashboards, enabling real-time monitoring of configuration integrity and reducing post-release incidents by 39%.
  • Developed and enforced configuration baselines for Workday, ensuring compliance with industry standards, improving system security by 57%.

Affiliations

  • IT Infrastructure Library (ITIL) Certified Professionals Association
  • Enterprise Systems Configuration Consortium
  • Rotary International
  • Association of Information Technology Professionals
  • International Association of IT Asset Managers (IAITAM)
  • Freemason
  • Jaycees
  • National Institute of Standards and Technology (NIST) Affiliate Group
  • Association for Computing Machinery
  • Society for Configuration Management and Governance Professionals

Certifications

  • TOGAF® Certification for Enterprise Architects
  • Certified Software Tester (CSTE)
  • Project Management Professional (PMP)
  • PMP: Project Management Professional - Configuration Management Focus
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Change Management Professional (CCMP)
  • Cisco Certified Network Professional (CCNP) - Enterprise
  • CompTIA Network+ Certification
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)

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