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Skills

  • Collaboration with Multidisciplinary Teams
  • Family counseling
  • Invoice generation
  • Client evaluation
  • Community resources
  • Insurance billing
  • Cross-functional team leadership
  • Conflict resolution training
  • Supervision
  • Program development and implementation

Work Experiences

  • Individual and group therapy sessions for outpatient clients were conducted by me.
  • Led orientation sessions for chemical dependency programs.
  • Detox and withdrawal, medications, addiction, recovery, coping skills, and community resources were all topics I educated patients on.
  • Advocated for veterans at local and state policy meetings, influencing changes that enhanced access to mental health services in Boston.
  • Achieved a 32% reduction in reported symptoms.
  • Worked with others to brainstorm new category possibilities.
  • Assisted in the creation of method procedures.
  • Achieved 58% improvement in emotional clarity.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Achieved a 17% success rate in stabilizing clients immediately.

Summaries

  • ITIL certified
  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • SAP and Salesforce experts with exceptional interpersonal skills.
  • Readjustment Counselor with 16 years of experience in process environments who is compassionate and caring.
  • Clinical supervision for interns and unlicensed practitioners is a strong suit of hers.
  • Achieved a client satisfaction score of 50% %.
  • Achieved a 80% increase in reported family cohesion.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Extremely skilled at establishing trust with a wide range of people in order to encourage client honesty and growth during the recovery process.
  • Results-oriented Miscellaneous professional with cross-functional collaboration, data analysis, and workflow optimization strengths.

Accomplishments

  • Developed a culturally responsive care training for staff, ensuring more empathetic and effective service for veterans from diverse backgrounds.
  • Collaborated with veteran services agencies to connect veterans with mental health resources, seeing a 67% boost in case follow-through.
  • Established data tracking protocols using SAP for continuous quality improvement, ensuring 23% compliance with national mental health standards.
  • Liaised with external veteran service organizations to create coordinated care plans, leading to a 69% rise in successful case closures.
  • Directed a team to implement a new client outreach program, resulting in a 30% increase in veteran participation in mental health services.
  • Built strong therapeutic alliances with clients, achieving consistent participation and a 26% increase in long-term treatment success.
  • Worked closely with family members of veterans in crisis, resulting in strengthened family support systems and a 71% reduction in relapse of PTSD symptoms.
  • Guided family therapy sessions post-deployment, leading to an improvement in communication skills and a 46% enhancement in overall familial relationships.
  • Partnered with local organizations to provide resources for veterans in underserved areas, increasing veteran engagement in services by 27% over 18 months.
  • Applied Motivational Interviewing techniques to encourage treatment adherence, leading to a 63% enhancement in client follow-up rates.

Affiliations

  • Member, American Psychological Association (APA) Division of Trauma Psychology – Joined professional networks and research groups focused on military-related trauma treatment.
  • Member, National Association of Social Workers (NASW) – Focused on advocating for veterans’ mental health services and reintegration.
  • Certified Member, Crisis Prevention Institute (CPI) – Specialized training in nonviolent crisis intervention and conflict resolution for acute-care situations among veterans.
  • Collaborator, Veterans Integrated Service Network (VISN) Task Force – Develop strategies to increase telehealth access and peer-support networks for isolated veterans.
  • Affiliate Member, American Counseling Association (ACA) – Engaged in resource sharing and continued education on trauma-focused therapies for military populations.
  • Participant, Military and Veteran Mental Health Committee of Georgia – Partnered with state leaders to address veteran-specific mental health concerns and policy advocacy.
  • Member, National Council for Behavioral Health - Veteran Suicide Prevention Task Force – Collaborated to develop veteran-focused suicide intervention protocols.
  • Affiliate, Coalition for Homeless Veterans (CHV) Mental Health Solutions Committee – Advocacy, policy planning, and solutions development to reduce veteran homelessness.
  • Member, American Group Psychotherapy Association (AGPA) – Led discussions on group cognitive-behavioral interventions for veterans with complex traumatic histories.
  • Member, Association for Behavioral and Cognitive Therapies (ABCT) – Participated in training seminars for applying TF-CBT to PTSD cases among combat veterans.

Certifications

  • Certificate in Family Systems Therapy - system
  • Post-Traumatic Stress Disorder (PTSD) Certification - Cedar Works
  • Certified Rehabilitation Counselor (CRC)
  • Microsoft Office Specialist (MOS)
  • Certified Addiction Counselor (CAC) category
  • Cisco Certified Network Associate (CCNA)
  • Suicide Risk Assessment and Management Certification - Cedar Works
  • Eye Movement Desensitization and Reprocessing (EMDR) Certification
  • American Red Cross Psychological First Aid Certification (PFAC)
  • CompTIA Security+

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