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Skills

  • Defining treatment objectives
  • Developing self-help materials for veterans
  • Inventory management
  • Invoice generation
  • Data entry and maintenance in electronic health records (HubSpot)
  • Administrative support
  • Case management and follow-up care
  • Community resource allocation and referrals
  • Evidenced-based therapeutic interventions
  • Crisis intervention and de-escalation

Work Experiences

  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Answered 18 phone calls per several months to assist customers.
  • Collaborated with system to secure 6 in grant funding aimed at expanding readjustment services for underserved populations.
  • Advocated for veterans at local and state policy meetings, influencing changes that enhanced access to mental health services in Boston.
  • Analyzed feedback from exit surveys and enacted service changes that increased overall client retention by 42%.
  • Addressed unique challenges faced by female veterans.
  • Talked to offenders about how issues like drug and alcohol abuse, as well as anger management issues, might have played a role in their criminal behavior in the past.
  • Led orientation sessions for chemical dependency programs.
  • Used Tableau to compile data gathered from various sources.
  • Learned data analysis and cross-functional collaboration to help with office needs.

Summaries

  • Achieved improvement over several months.
  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Professional counselor with 13 years of progressive experience working with program and initiative populations who is engaging and encouraging.
  • Readjustment Counselor and team leader with 13 years of experience in system settings.
  • Results-oriented Miscellaneous professional with cross-functional collaboration, data analysis, and workflow optimization strengths.
  • Achieved a 71% success rate in suicide ideation stabilization.
  • Achieved a client satisfaction score of 50% %.
  • Accomplished Readjustment Counselor with a strong history of collaboration with multidisciplinary teams, ensuring holistic care for over 6 veterans annually.
  • Achieved a 79% success rate in client stabilization.
  • Program and framework have a proven track record.

Accomplishments

  • Applied Motivational Interviewing techniques to encourage treatment adherence, leading to a 63% enhancement in client follow-up rates.
  • Implemented electronic documentation processes using Workday, cutting administrative time per case by 52% and improving overall workflow.
  • Guided family therapy sessions post-deployment, leading to an improvement in communication skills and a 46% enhancement in overall familial relationships.
  • Worked closely with family members of veterans in crisis, resulting in strengthened family support systems and a 71% reduction in relapse of PTSD symptoms.
  • Implemented a short-term counseling solution via telehealth to meet immediate veteran needs, reducing client wait times by 68%.
  • Collaborated with veteran services agencies to connect veterans with mental health resources, seeing a 67% boost in case follow-through.
  • Supported veterans in identifying and achieving personal goals post-deployment, resulting in a 83% increase in self-reported quality of life metrics.
  • Partnered with local organizations to provide resources for veterans in underserved areas, increasing veteran engagement in services by 27% over 18 months.
  • Built strong therapeutic alliances with clients, achieving consistent participation and a 26% increase in long-term treatment success.
  • Delivered psychoeducational workshops centered on coping strategies for veterans, showing a 49% increase in post-session feedback on utility.

Affiliations

  • Educator, National Organization for Human Services (NOHS) - Hosted webinars on psychosocial evaluations and client-centered treatment for veteran populations.
  • Graduate, Defense Health Agency (DHA) Behavioral Health Leadership Training Program – Completed leadership program for mental health practitioners serving military families.
  • Collaborator, National Military Family Association (NMFA) Mental Health Task Group – Partnered to address the psychological impact of deployments on veterans and their families.
  • Member, American Group Psychotherapy Association (AGPA) – Led discussions on group cognitive-behavioral interventions for veterans with complex traumatic histories.
  • Collaborator, Veterans Integrated Service Network (VISN) Task Force – Develop strategies to increase telehealth access and peer-support networks for isolated veterans.
  • Member, Society for Military Psychology (APA Division 19) – Engaged in research and collaboration on emotional regulation techniques benefiting veterans.
  • Affiliate Member, American Counseling Association (ACA) – Engaged in resource sharing and continued education on trauma-focused therapies for military populations.
  • Facilitator and Member, Wounded Warrior Project Mental Health Volunteer Network – Assisted in group therapy sessions focusing on anxiety and depression management for veterans.
  • Member, Association of Veteran Counselors (AVC) – Contributed to peer-reviewed studies on improving access to mental health resources for rural veterans.
  • Participant, National Center for PTSD Clinical Education Programs – Completed 2023 training in trauma-informed care for military service members and their families.

Certifications

  • Certificate in Group Trauma Intervention - method
  • Certificate in Family Systems Therapy - system
  • Certified Compassion Fatigue Professional (CCFP)
  • ServSafe
  • CompTIA Network+
  • Advanced Training in Personality Assessment - program
  • Association for Project Management (APM)
  • Certificate in Veterans Behavioral Health Counseling - Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Certified Domestic Violence Counselor (CDVC)

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