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Skills

  • Review of contracts
  • Client-focused
  • Pet charting information
  • Financial records and processing
  • Account management
  • Direct sales
  • Proficiency in data analysis
  • Computer literate
  • Client relationship management
  • Time management skills

Work Experiences

  • Managed a team of 6 people who sold initiative products and services worth more than $10.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Kept up to date on competitor products and pricing in the markets I served.
  • Met with Area Service Managers one-on-one to identify selling roadblocks and provided advice, including performance reporting, on how to best address them.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Had weekly meetings with Area Service Managers to figure out how to get around sales roadblocks.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.
  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • Method helped me achieve $9,000.

Summaries

  • Over a 3-year career, I've built a strong track record as a performance-oriented sales leader.
  • Within Retail, senior Area Service Manager and outstanding performer in risk assessment and client relations.
  • Pursuing a new sales-oriented position that rewards hard work and dedication.
  • Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.
  • Ready to apply stakeholder engagement experience in a challenging role in the Retail sector.
  • Among his accomplishments is the creation of a process app for use in the initiative industry.
  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Successful Sales Manager with 15 years of experience in developing and increasing process sales.
  • Competent in using a variety of strategies to promote products and services.
  • Successful Sales Manager with 16 years of experience in promoting and selling Power BI.

Accomplishments

  • Developed and guided successful customer retention programs, securing a framework increase in recurring revenue in 18 months.
  • Earned Outstanding Service Award for leadership excellence in service management by reducing customer complaints by 67% in three years.
  • Reduced operational expenses by $32,000 annually through a focus on efficient parts management and service cycle optimization.
  • Collaborated with IT teams to introduce Jira for automating scheduling, which increased service technician productivity by 17% across multiple sites.
  • Increased sales 2% over the past year.
  • Implemented a proactive asset management strategy, resulting in 27% decrease in unplanned downtime across Austin service centers.
  • Identified key revenue opportunities by analyzing market trends in Boston, contributing to a 73% year-over-year growth.
  • Utilized data analytics to evaluate service trends and provided insights that resulted in a 40% increase in customer satisfaction scores.
  • Reduced repair turnaround time by 50% through process refinement, significantly exceeding customer expectations in one year.
  • Slashed service call response time by 51% through improved communication protocols and use of automated tools like QuickBooks.

Affiliations

  • Project Management Institute
  • Society for Service Management Professionals
  • American Society of Mechanical Engineers (ASME)
  • Affiliate Member of the American Society for Quality (ASQ)
  • Business Continuity Institute (BCI)
  • Certified Customer Service Manager (CCSM)
  • International Customer Service Association (ICSA)
  • Alliance for Service Professionals (ASP)
  • North American Service Management Association (NASMA)
  • Service Council™ (Customer Service Management Professionals)

Certifications

  • APICS Certified Supply Chain Professional (CSCP)
  • First Aid/CPR Certified
  • ITIL v4 Foundation Certification – Northwind
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • PMP®: Project Management Professional - system
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Quality Process Analyst (CQPA), ASQ
  • Certified Business Analysis Professional (CBAP)

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