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Skills

  • Operational improvement
  • Communications
  • Internal communication facilitation
  • Event logistics coordination
  • Time management and prioritization
  • Event setup efficiency
  • High-profile client handling
  • Payment processing and invoicing systems
  • Group pricing strategies
  • Team building

Work Experiences

  • Built strong relationships with corporate accounts.
  • Analyzed guest feedback.
  • Achieved revenue for Raleigh in 2018.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved results in 2022.
  • Achieved annual savings of $12.
  • Achieved results within several months.
  • Collaborated with coordinators for successful events.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the delivery of procedure project by process team, which resulted in system.

Summaries

  • To ensure program success, cultivate long-term relationships with students and staff.
  • Adept at negotiating and securing contracts worth over $6 annually.
  • Balanced operational resources for large gatherings.
  • Achieved consistent 35% occupancy.
  • Accomplished Group Housing Coordinator.
  • Group Housing Coordinator is a goal-oriented Group Housing Coordinator who is dedicated to improving administrative operations in order to reduce costs and improve procedures.
  • Strengths in budget management and quality assurance backed up by Miscellaneous training.
  • Able to balance multiple booking timelines.
  • Contributed to a 53% growth in business within one year.
  • Leader with exceptional communication, organizational, and strategic planning skills.

Accomplishments

  • Implemented a new CRM system to track group booking activities, improving client retention by 55% year-over-year.
  • Served as the primary point of contact for group bookings, increasing client satisfaction scores by 20% through proactive communication and service.
  • Collaborated with sales and catering departments to develop specialized group service packages, resulting in $7 additional revenue for the property.
  • Developed a process improvement plan that increased group booking response times by 76% through better coordination between sales and operations teams.
  • Managed room blocking and inventory for multiple events simultaneously, achieving 78% booking fulfillment accuracy.
  • Designed and led training programs for staff on effective group booking processes, reducing team errors by 63% and improving overall client satisfaction.
  • Formally recognized by senior management for facilitating a cross-functional initiative that boosted group sales revenue by 78% over one year.
  • Spearheaded integration of a new online group booking tool, improving operational efficiency by 19%. This project reduced manual booking errors and enhanced booking speed.
  • Planned and coordinated logistics for group events with attendee lists exceeding 4, receiving above 38% positive feedback from event organizers.
  • Standardized pricing and packaging for group events leading to a 34% increase in overall sales and streamlined invoicing processes.

Affiliations

  • International Council of Nurses
  • American Society of Safety Professionals
  • Society of Government Meeting Professionals (SGMP)
  • Certified Meeting Professional (CMP) designation
  • National Association of Hotel & Lodging Professionals (NAHLP)
  • Independent Meeting Planners Association (IMPA)
  • Society of Incentive & Travel Executives (SITE)
  • Destination Marketing Association International (DMAI)
  • Certified Special Events Professional (CSEP)
  • Hotel Sales & Marketing Association International (HSMAI)

Certifications

  • Certified Hospitality Revenue Manager (CHRM)
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Certified Travel Counselor (CTC)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Sales Professional (CSP) initiative
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Hotel Administrator (CHA)

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