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Skills

  • Healthcare premium cost reduction strategies
  • Handling confidential employee data with discretion
  • Presentation skills for executive stakeholders
  • Business operations
  • Life insurance, AD&D, and disability plan expertise
  • Open Enrollment Process Management
  • MS Office
  • Problem resolution
  • Legal and regulatory compliance in benefits programs
  • Supervision

Work Experiences

  • Analyzed claims data and recommended policy changes to the executive team, resulting in a $16 budget reallocation towards more in-demand services.
  • Current job descriptions were created to support consistent, market-based systems.
  • Achieved timely resolution within three years.
  • Analyzed complex benefits calculations for high-level executives.
  • Achieved a resolution success rate of over 27%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved an average response time of 8 hours.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Administered FMLA and short-term disability leaves.
  • Collaborated with legal and compliance teams to ensure benefits programs adhered to both state and federal regulations, reducing audit findings by 36%.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Over a 2-year career, capable Benefits Services Specialist with significant background in project management.
  • To categorize positions, successfully gather and evaluate information, interview employees, and assess occupational information.
  • Human Resources systems, compensation strategies, and benefit packages are all familiar to me.
  • Benefits Services Specialist is a multi-talented Benefits Services Specialist who is consistently rewarded for planning and operational improvements.
  • Accomplished Benefits Services Specialist recognized for risk mitigation strategies, ensuring full legal and regulatory compliance within a rapidly changing benefits landscape.
  • Benefits Services Specialist skilled in utilizing ServiceNow.
  • Accomplished Benefits Services Specialist, proficient in compliance with state, federal, and organizational policies, ensuring risk mitigation and audit success across employee benefit plans.
  • Addressed benefits-related inquiries.
  • Administered benefits for 12 employees.

Accomplishments

  • Created an FAQ document on workflow optimization benefits, reducing HR inquiries by 25%.
  • Simplified retirement plan documentation for employees, which led to 31% faster onboarding of new participants.
  • Customized employee outreach for benefits education post-merger, helping reduce confusion and resulting in a 30% increase in satisfaction.
  • Led various employee engagement initiatives, driving a 66% increase in participation in company-wide wellness and benefits programs.
  • Authored step-by-step guides for benefits enrollment, improving user interaction on the self-service platform by 52%.
  • Managed benefits communication strategies that resulted in a 74% decrease in inquiries regarding health care plans.
  • Collaborated with cross-functional teams to ensure flawless execution of Open Enrollment for 2021, achieving 68% compliance.
  • Redesigned benefits landing page, improving click-through rates for key employee resources by 41%.
  • Streamlined employee enrollment in voluntary benefits during procedure, boosting participation rates by 19%.
  • Analyzed cost drivers within the benefits program and successfully proposed solutions that saved the organization $17 annually.

Affiliations

  • National Association of Professional Benefits Administrators (NAPBA)
  • Employee Benefit Research Institute (EBRI)
  • International Association of Administrative Professionals
  • International Association of Benefits Specialists (InABS)
  • Jaycees
  • Professional Association of Health Care Office Management (PAHCOM)
  • Freemason
  • American Payroll Association (APA)
  • American Society for Healthcare Human Resources Administration (ASHHRA)
  • Society of Women Engineers

Certifications

  • Certified Benefits Systems Analyst (CBSA) - Harbor & Co.
  • Benefits and Payroll Procedures Certification
  • Certified Payroll Professional (CPP) – 2021
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • CompTIA Security+
  • Google Certified Professional Cloud Architect

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