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Skills

  • Knowledge of vehicles
  • Pre-owned vehicles
  • Initiative vehicles expertise
  • Program expertise
  • Multi-passenger vehicles
  • Client servicing
  • Advanced engine diagnostics
  • Heavy-Duty Vehicle Maintenance
  • Mortgage servicing understanding
  • Bottom Line LoanMaster Loan Servicing

Work Experiences

  • Oversaw the delivery of metric project by system team, which resulted in standard.
  • Avoided overages.
  • Developed and facilitated detailed reports on vehicle conditions for customers, contributing to a 85% rise in long-term service contracts.
  • Achieved Top Performer for excellence in vehicle servicing.
  • Achieved an 62% improvement in workflow efficiency.
  • Coordinated warranty repairs and claims with manufacturers.
  • Collaborated with fleet managers to ensure all vehicles were serviced on time, avoiding overages and reducing repairs by 40%.
  • Diagnosed and resolved 9 transmission issues per week, achieving a 59% improvement in vehicle performance metrics.
  • Contributed to a 53% increase in eco-friendly vehicle servicing.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Adept at leading teams of up to 10 mechanics.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Strengths in quality assurance and performance reporting backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 84% of vehicles serviced without return repairs.
  • Achieved Excellence Award for excellence in vehicle servicing due to consistently maintaining 42% customer satisfaction and a strong commitment to service quality.
  • Efficient in managing vehicle repair workflows, using SAP and strategic parts inventory to reduce repair delays and ensure streamlined operations.
  • Certified expert in hybrid and electric vehicle repairs.
  • Achieved 30% success in reducing vehicle stoppage time.

Accomplishments

  • Assisted in designing and implementing a quality assurance initiative that increased customer satisfaction scores by 33% within 18 months.
  • Performed diagnostics and repairs on 17 vehicles per week, maintaining a 83% customer satisfaction rate over three years.
  • Coordinated with accident assessment teams to develop repair plans that adhered to Phoenix safety regulations and restored 21% of vehicles to pre-accident conditions.
  • Trained 9 junior technicians on industry-standard diagnostic tools, improving team efficiency by 77% within the past year.
  • Assessed repair needs for 12 collision-damaged vehicles per week and managed their return to full operational safety.
  • Utilized HubSpot to streamline customer reporting and parts inventory processes, reducing part order time by 18 months.
  • Led a multi-department initiative that reduced labor hours per service by 68% and improved customer feedback ratings.
  • Reduced average vehicle downtime by 8 hours by identifying and streamlining key procedural bottlenecks.
  • Collaborated with team of 2 in the development of method.
  • Proactively diagnosed and resolved customer vehicle software malfunctions, improving vehicle reliability by 77%.

Affiliations

  • Automotive Maintenance and Repair Association (AMRA)
  • International Association of Administrative Professionals
  • Rotary International
  • Professional Automotive Repair Association
  • Motor & Equipment Manufacturers Association (MEMA)
  • Society of Automotive Engineers (SAE) International
  • Jaycees
  • International Council of Nurses
  • Vehicle Telematics Professional Network
  • Hybrid and Electric Vehicle Technology Society

Certifications

  • Salesforce
  • Certified Public Accountant (CPA)
  • ServSafe
  • Advanced Automotive Engine Performance Diagnosis Certification
  • Apple Certified Associate (ACA)
  • ASE Automobile Maintenance and Light Repair (G1) Certification
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Automotive Electrical & Electronic Systems Certification (EECS)
  • Automotive Service Consultant Certification

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