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Skills

  • Data mining
  • Strategic decision making
  • Budgets
  • Internal auditing
  • Business recovery and sustainability
  • Business systems analysis
  • Campaign performance tracking
  • Tax liability analysis
  • Communications
  • Contract negotiation

Work Experiences

  • Created and implemented marketing programs and general business solutions that resulted in increased brand awareness, customer traffic, and sales for the company.
  • Used SAP to collect, organize, and model data.
  • Restructured procedures by collaborating on project creation and execution with Business Operations Analyst.
  • Created detailed and pertinent reports to aid in business decision-making.
  • Created a diagram of current business and operational processes and made suggestions for improvement.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Used on-site observation and personal interviews to identify individual employee strengths.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Worked with a cross-functional team of business analysts, developers, and technical support professionals to compile a comprehensive list of new application requirement specifications.
  • Implemented user acceptance testing with a focus on defect documentation, bottleneck identification, and test case execution.

Summaries

  • To increase productivity and job performance, be knowledgeable about best practices, leadership strategies, and employee motivation.
  • Business Operations Analyst is adept at adapting to changing business needs and priorities in a systematic and efficient manner.
  • Business Operations Analyst with 12 years of successful workflow optimization and vendor management experience.
  • Over 11 years of revenue-building, process-improvement, and business-growth experience in both up and down markets.
  • Well-versed in working with employees and leaders to resolve control and procedural issues that are causing business operations to suffer.
  • Experienced Management Consultant with a thorough understanding of system business operations, requirements, and best practices.
  • Capable of overseeing all aspects of operations while increasing revenue, customers, and staff.
  • Business Analyst with the technical expertise and business acumen to translate business requirements and objectives into scalable, highly resilient, and successful system solutions.
  • Highly effective Business Analyst who meets tight deadlines by delivering high-quality system requirement documentation.
  • Within Computers Software, senior Business Operations Analyst and outstanding performer in risk assessment and stakeholder engagement.

Accomplishments

  • Created process maps that identified workflow inefficiencies, resulting in a streamlined process that reduced delay time by 32%.
  • Procedure Increased sales by 16% and web traffic to over 16 unique daily visitors.
  • Reduced manual processing errors by 35% through automation of procedure processes using QuickBooks technologies.
  • Consumer Research: Effectively executed new marketing outlines based on market research data collected to reflect consumer interest on both tactical and strategic levels.
  • Managed internal audits that revealed possible process improvements, lowering compliance risks by 54%.
  • Resolved product issue through consumer testing.
  • Successfully integrated 17 new business units following a merger, aligning operational workflows and reducing redundancies by 16%.
  • Designed and implemented a resource allocation model that reduced overtime costs by 19% while maintaining metric and team satisfaction.
  • Online Media Buying: Managed team of three marketing associates in all online media buying. Bought banner placement that profitably increased traffic to company website by 25%.
  • Designed and implemented an innovative workflow solution for a $10 million, 11-employee company.

Affiliations

  • Society of Women Engineers
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Certification in Lean Six Sigma Green Belt
  • Operations Research Society of framework
  • Freemason
  • Project Management Institute
  • Institute of Business Analysis (IIBA)
  • Financial Management Association International (FMA)
  • Association for Computing Machinery

Certifications

  • CompTIA Security+
  • Certified Data Management Professional (CDMP) 2020, Beacon Labs
  • Certified ScrumMaster (CSM) - 2017, Brightline
  • ServSafe
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Six Sigma Black Belt Certification - 2019, Vantage
  • SHRM Certified Professional (SHRM-CP)
  • Excel Expert Certification (Microsoft Office Specialist) 2016 - Beacon Labs

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