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Skills

  • Client satisfaction
  • Spreadsheet management
  • Insurance billing
  • Conflict resolution
  • Volunteer program development
  • Proper phone etiquette
  • Problem-solving skills
  • Relationship development
  • MS Office
  • Security systems

Work Experiences

  • Advised patients on initiative at-home care, adjusting plans and schedules based on the patient's needs, conditions, and overall health.
  • 39% achieved key milestones.
  • Achieved a 35% reduction in reports of anxiety.
  • Changed bed linens, made the bed, and laundered soiled linens to keep the patients' beds clean.
  • Offered emotional support to patients and their families, as well as instruction in healthy meal preparation, independent living skills, and disability or illness adaptation.
  • Assisted initiative patients with risk assessment, keeping a close eye on their health and safety.
  • Achieved full compliance during 2016 inspections.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Assisted in the development and submission of grant proposals, securing $18 in funding to support residential initiatives.
  • Helped patients with bladder and bowel issues by assisting them with optimized and launched.

Summaries

  • Grooming, strategic planning, and light housekeeping are all skills that I have.
  • Workflow optimization in framework settings and project management in data analysis settings.
  • Residential Program Assistant and team leader with 12 years of experience in category settings.
  • Process improvement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Strategic thinker with expertise in client relations.
  • ITIL certified
  • Through personalized care and interactive engagement, we are dedicated to improving overall patient well-being and health.
  • Residential Program Assistant is a hardworking and dependable Residential Program Assistant who excels at stakeholder engagement and project management.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Communicative and team-oriented, with Microsoft Excel expertise.

Accomplishments

  • Supported residents in budgeting and financial literacy programs, leading to a 81% reduction in financial crisis interventions.
  • Implemented behavior management strategies tailored to resident needs, reducing behavioral incidents by 17%.
  • Drove staff development initiatives, training 18 team members in de-escalation techniques and crisis management.
  • Executed monthly health and safety audits, ensuring compliance with standard and reducing infractions by 16%.
  • Developed and delivered group therapy sessions, decreasing incidents of conflict by 17% within the residential community.
  • Collaborated with case managers to ensure all residents had access to community resources, leading to a 46% improvement in resource utilization.
  • Guided residents through personal development plans, with 64% reaching health, education, or employment goals within two years.
  • Worked closely with program to ensure timely delivery of medical services, reducing patient wait time by 19%.
  • Created and delivered quarterly reports to management, showcasing key performance indicators and program impact for continuous improvement.
  • Collaborated with local housing authorities, resolving 2 housing issues and facilitating new housing placements for 10% of residents.

Affiliations

  • Member, Association for Conflict Resolution (ACR), enhancing skills in mediation and conflict resolution for resident care, system
  • Active Member, American Counseling Association – Housing and Residential Program Chapter, procedure
  • Member, National Association for the Dually Diagnosed (NADD) promoting the wellbeing of individuals with developmental disabilities
  • Member, International Residential Life Association (IRLA), focusing on residential safety and wellbeing programs
  • Member, Mental Health America (MHA), focusing on promoting mental health services across residential programs
  • Volunteer Coordinator, Chicago Residential Wellness Initiative, managing volunteer programs focused on holistic care
  • Member, Society for Social Work Leadership in Health Care (SSWLHC) advancing resident care coordination practices
  • Volunteer, Homeless and Low-Income Housing Coalition Program, Austin, providing essential resident care and support
  • Member, College Residential Life Directors Association (CRLDA), engaging in peer support and educational mentorship programs
  • Participant, National Housing & Residential Life Training (NHRLT) Conference, advanced workshops on resident communication

Certifications

  • Licensed Residential Care Facility Administrator (LRCFA) – Georgia
  • Certified Assisted Living Administrator (CALA), Massachusetts
  • Mandt System Crisis Management Training Certification – Lakeside Partners
  • Certified Public Accountant (CPA)
  • Certified Trauma Services Specialist (CTSS) – framework
  • Project Management Professional (PMP)
  • Certified Psychiatric Rehabilitation Practitioner (CPRP) – system
  • Google Certified Professional Cloud Architect
  • Registered Behavior Technician (RBT) – system
  • Apple Certified Associate (ACA)

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