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Skills

  • Coaching and mentoring
  • Employee satisfaction and training
  • First Aid/CPR
  • Employee reviews
  • Client account management
  • Team building
  • Recruitment
  • Scheduling
  • Relationship building
  • Effective leader

Work Experiences

  • Kept track of 16 employees' daily activities and devised plans to address issues that resulted in system.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Worked with assistant managers to open and close the procedure office, as well as handle large transactions and inventory management.
  • By evaluating the effectiveness of process and initiative projects, I was able to increase profits.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Achieved 30% reduction in operational waste.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Meticulously reported issues to higher management, which resulted in metric.

Summaries

  • Known for leading initiative employees to complete metric tasks and for success in system industries.
  • Well-versed in project management and a stickler for deadlines.
  • Veteran Senior Operations Coordinator with exceptional budget management and team leadership abilities.
  • Composed persona with a strong sense of motivation.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Offering cross-functional collaboration and data analysis, meticulous leader and strategic planner with broad managerial acumen.
  • A pleasant personality and a customer-focused background, as well as knowledge of process improvement.
  • Achieved a 77% improvement in supplier satisfaction.
  • Strong track record of developing precise and targeted business operations plans, managing metric areas, evaluating performance, and implementing change.

Accomplishments

  • Managed conflict resolution between human resources and vendors, resulting in a smoother workflow and reducing project delays by 15%.
  • Collaborated with team of 6 in the development of framework.
  • Created and enforced a new set of performance metrics that resulted in a 44% increase in the team’s output and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established strategic vendor partnerships, resulting in a $11 reduction in procurement costs while maintaining quality standards.
  • Designed and implemented a logistics cost-control program that reduced transportation expenses by $10 over a the past year period without sacrificing performance.
  • Streamlined workflows in collaboration with cross-functional teams, leading to a 36% increase in efficiency and $11 in annual savings.
  • Successfully improved back-office processing by implementing new software solutions, reducing administrative workload by 65% over two years.
  • Collaborated with the customer success team to refine service protocols, increasing customer satisfaction ratings by 79% within three years.
  • Resolved product issue through consumer testing.

Affiliations

  • National Association of Social Workers
  • Operations & Logistics Networking Group
  • International Federation of Inventory Research Societies (IFORS)
  • Toastmasters
  • International Council of Nurses
  • American Society for Quality (ASQ)
  • American Marketing Association
  • Certified Freight Management Professionals Network
  • International Warehouse Logistics Association (IWLA)
  • Big Data Analytics in Operations Network

Certifications

  • Certified Professional in Supply Management (CPSM)
  • Certified Operations Professional (COP)
  • Safety Management Systems Certification
  • ISO 9001:2015 Lead Auditor Certification
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Certified Maintenance & Reliability Professional (CMRP)
  • Google Certified Professional Cloud Architect
  • Operational Excellence Practitioner Certification
  • Risk Management Professional (RMP)
  • Certified ScrumMaster (CSM)

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