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Skills

  • Procedure analysis
  • Regulatory compliance
  • Defect lifecycle management
  • Defect tracking using system
  • Quality improvement initiatives
  • Data interpretation
  • Technical documentation
  • Functional testing
  • Organization
  • Corrective actions

Work Experiences

  • Interpreted test results by comparing them to established specifications and control limits, and then made recommendations about whether or not the data should be released.
  • Assisted in the design and execution of quality audits for compliance with ISO ITIL standards, achieving 46% audit pass rate in 2016.
  • Identified the root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout the product development process.
  • Analyzed materials, components, and products that were in the process of being made as well as those that were finished.
  • Conducted root cause analysis on Asana to identify and resolve defects, resulting in 64% improvement in product quality.
  • Investigated test results that appeared to be suspect.
  • Created and maintained detailed documentation of all test procedures, including bug reports, logs, and test cases for 16 projects.
  • Provided project updates and consultation as a liaison between quality control and other departments and contractors.
  • Inspected Salesforce and compared it to industry standards to meet regulatory requirements.
  • Collaborated with product management.

Summaries

  • Achieved 38% reduction in testing time.
  • Proven experience working directly in QA and QC functions in the metric industry, with a strong understanding of general practices.
  • An analytical Junior Quality Analyst focused on continuous improvement by developing automated testing scripts that decrease manual intervention by 16%, driving operational efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Accounting and Finance industry's success.
  • Costs were consistently reduced while profits were increased.
  • With exceptional team leadership and budget management skills, talented in testing protocol development and metric testing.
  • Automated scripts for Asana.
  • Accomplished Junior Quality Analyst.
  • Quality Control Analyst with experience testing Tableau and Accounting and Finance products.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Maintained test cases through continuous refinement, ensuring coverage for 4 regression tests and reducing defect leakages to production.
  • Managed quality reviews for Workday, maintaining a defect identification accuracy of 54% while delivering under tight deadlines.
  • Applied root cause analysis to critical defects discovered during regression testing, reducing their recurrence by 40%.
  • Proactively monitored performance metrics for QuickBooks, preventing 6 downtime incidents over the span of three years.
  • Conducted end-to-end testing for category, discovering 5 critical issues that were fixed before general availability launch.
  • Effectively tested API integrations with Salesforce, uncovering 7 major incompatibilities prior to production release.
  • Played integral role in sprint planning meetings, outlining testing priorities that led to a several months% reduction in identified technical debt across sprints.
  • Collaborated with developers and stakeholders on standard, reducing the time to identify critical issues by 11%, enhancing communication pathways.
  • Ran stress tests under varying loads, ensuring that the system maintained performance benchmarks across 15 use cases.
  • Resolved product issue through consumer testing.

Affiliations

  • Software Test Professionals Community (STPCon Membership)
  • Jaycees
  • International Board for Certification of Quality Analysts (IBCQAA)
  • Toastmasters
  • Test Automation Professionals Network
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Healthcare Information and Management Systems Society (HIMSS) for QA
  • SQL Server User Group for Quality Analysts
  • Technical Books and Agile Testing Communities Membership

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Automation Engineer Level 1 (AEI) - International Software Testing Qualifications Board (ISTQB)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certified Jira Agile Expert - Atlassian 2019
  • Certified Tester Foundation Level (CTFL) - ISTQB
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • ISTQB Advanced Test Manager Certification
  • First Aid/CPR Certified

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