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Skills

  • First Aid/CPR
  • Conflict mediation
  • Insurance Industry Compliance Knowledge
  • File Closure and Turnaround Optimization
  • Customer service expertise
  • CCC One Software Proficiency
  • Natural disaster experience
  • Operational improvement
  • Budgets
  • Collaborative problem-solving

Work Experiences

  • Adhered to all regulatory and legal requirements.
  • Decreased incident-related litigation cases by 74% through skillful claim research and fair settlement agreements.
  • Transported Microsoft Excel to the past year customer locations.
  • Conducted skillful claim research.
  • Collaborated with body shops and salvage yards.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Boosted post-loss revenues by 10 in 2021.
  • Benefited Lakeside Partners.
  • Achieved a 49% faster claims process.
  • Achieved a 74% increase in salvage proceeds.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Insurance industry's success.
  • Auto Total Loss Adjuster with a history of recovering $15+ in over-payments through diligent auditing and effective claims file management.
  • Auto Total Loss Adjuster with 4 years of experience.
  • Achieved a 22% overall customer satisfaction rating.
  • Auto Total Loss Adjuster who is detail-oriented and has 13 years of appraisal experience.
  • Auto Total Loss Adjuster with extensive knowledge of state and federal regulations, ensuring claims compliance and minimizing legal exposures for the company.
  • Auto Total Loss Adjuster.
  • Accomplished Auto Total Loss Adjuster focused on reducing claims expenditures, consistently achieving a 65% reduction in settlement amounts while maintaining customer satisfaction.
  • Auto Total Loss Adjuster committed to optimizing vendor relations and salvage strategies, consistently outpacing market recovery rates and delivering $14 in yearly revenue growth.
  • Auto Total Loss Adjuster recognized for handling high impact catastrophic claims, ensuring timely car evaluations and swift client resolutions for 12+ cases.

Accomplishments

  • Reduced case backlog by 76% by instituting a new prioritization method, accelerating settlements for high-priority customers.
  • Utilized procedure to create accurate vehicle appraisals, reducing average claim resolution times by 11 days.
  • Applied comprehensive insurance industry regulations and compliance standards to approve fair settlements, avoiding penalties and legal liabilities.
  • Developed and implemented best practices for assessing high-mileage vehicles, leading to a 36% drop in overpaid claims.
  • Effectively analyzed vehicle repair costs, reducing overpayment by $17 through detailed part and labor assessments across 14 claims.
  • Generated detailed market assessments of total loss vehicles, improving cost-benefit analysis of claim settlements and reducing unnecessary expenses by $16.
  • Resolved product issue through consumer testing.
  • Used ServiceNow tools to conduct detailed assessments of vehicle depreciation trends, increasing the accuracy of payout calculations by 68%.
  • Led project to overhaul existing salvage operations, improving post-salvage revenue by $17 and cutting discard times by 11 days.
  • Performed root cause analysis for denied claims, uncovering key data leading to a policy revision and reducing future rejections by 33%.

Affiliations

  • American Society of Safety Professionals
  • Automotive Service Excellence (ASE) Certification
  • Jaycees
  • American Insurance Association (AIA)
  • National Association of Independent Insurance Adjusters (NAIIA)
  • Automobile Insurance Plans Service Office (AIPSO)
  • Project Management Institute
  • Chartered Insurance Institute (CII)
  • National Auto Auction Association (NAAA)
  • Society of Human Resource Management

Certifications

  • State Adjuster’s License (Auto Claims) - Oregon
  • Certified Appraiser Auto Damage Certification (CAADC) - Harbor & Co.
  • Salesforce
  • Xactimate Level 1, 2, or 3 Certification - Meridian
  • Property and Casualty Insurance License - Oregon
  • Associate in Insurance Services (AIS) – The Institutes
  • CompTIA A+ Technician
  • Certified Collision Repair Appraiser - Ironclad Systems
  • ServSafe
  • Certified Public Accountant

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