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Skills

  • Customer service
  • Presentation skills
  • Agile workflow implementation
  • Team building
  • Business Administration
  • Business operations
  • Business analysis
  • Campaign strategy and execution
  • MS Office
  • Branding for Multichannel Platforms

Work Experiences

  • Achieved approvals on first draft 20% of the time.
  • Increased employee morale and decreased turnover by 3%.
  • Boosted retention rate.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Achieved zero compliance violations.
  • Created budgets and prepared quotes for new products and services.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Championed accessibility and inclusivity standards.
  • Boosted web traffic by 18% in Phoenix.

Summaries

  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Clear understanding of vendor management and team leadership as well as performance reporting training.
  • Customer-focused professional with 15 years of experience in the Art and Design sector.
  • Competent offerings, pricing, and market positioning, as well as demonstrated QuickBooks expertise.
  • Performance reporting, cross-functional collaboration, and client relations are all well-trained.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Design Studio Manager is a multi-talented Design Studio Manager who is consistently rewarded for planning and operational improvements.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.

Accomplishments

  • Rolled out change management tools and conducted hands-on training to streamline adoption of new design methodologies, achieving 55% faster project turnaround.
  • Documented and resolved method which led to initiative.
  • Redesigned user interface (UI) layouts for 9 key web applications, achieving improved usability scores and better alignment with client expectations.
  • Conducted regular design audit sessions aimed at quality assurance, resulting in 16-point improvement in design scorecards.
  • Championed the use of cutting-edge software, increasing team proficiency in program and enabling 71% faster project completion within 18 months.
  • Supervised the optimization of client project hand-offs, reducing hand-off time by 22% and increasing client retention by 50%.
  • Played a crucial role in securing new business by pitching innovative design ideas that resulted in 6 in additional revenue for the studio.
  • Collaborated with team of 7 in the development of standard.
  • Tracked studio performance metrics (KPIs) to identify improvement areas, leading to cost-saving adjustments that reduced project expenses by 12 annually.
  • Managed and mentored a team of 18 designers, leading to a 54% improvement in overall design competency and creativity.

Affiliations

  • Society of Women Engineers
  • International Association of Administrative Professionals
  • International Council of Design (ico-D)
  • Product Design & Development Association (PD&D)
  • Volunteer Design Judge, Design Awards (procedure, 2015, Seattle)
  • American Society of Interior Designers (ASID)
  • Corporate Design Thinking Workshop Series Facilitator (2019, Cedar Works)
  • Project Management Institute
  • Association for Computing Machinery
  • American Society of Safety Professionals

Certifications

  • Certified OKR Coach by Summit Group
  • UI Design Specialist Certification by Interaction Design Foundation (IDF)
  • CompTIA Security+
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Sketch App Mastery Certification by Microsoft Excel
  • User Interface Design Essentials by Adobe XD Certification
  • Google Analytics Individual Qualification (GAIQ)
  • Google Certified Professional Cloud Architect
  • Brand Management Professional Certification by Ironclad Systems
  • UI/UX Design Certification Bootcamp by Northwind

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