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Skills

  • Equipment repair
  • MS Office
  • Operational improvement
  • Business operations
  • Advanced knowledge of course aesthetic principles
  • Inventory management and optimization
  • Customer service
  • Conflict resolution and guest complaint handling
  • Standard equipment
  • Performance improvement by feedback mechanisms

Work Experiences

  • Performed troubleshooting and routine maintenance to keep equipment in top working order.
  • Achieved a 82% improvement in response times.
  • Assisted in redesigning the golf club’s weekly newsletter.
  • Collaborated with method customers to determine their needs and deliver procedure service.
  • Collaborated with corporate clients for large-scale events, handling guest logistics and ensuring a 83% satisfaction rate with event execution.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted in the recruitment of new club members.
  • Built strong relationships with golf club members.
  • Answered 10 calls per 6 months to help customers with their questions and concerns.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • Collaborated closely with major suppliers.
  • Accomplished in membership growth initiatives, driving a 11% increase in renewals by fostering strong member relationships and delivering exceptional service.
  • Collaborated with vendors.
  • Golf Staff Member with 17 years of successful strategic planning and process improvement experience.
  • Committed to driving event participation.
  • Follows all rules and safety procedures while performing shift duties.
  • Employee who is punctual and focused.
  • Bolstered club engagement and visibility.
  • Acquired top-notch equipment.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Organized training programs for staff on how to manage high-pressure event logistics, resulting in a 22% improvement in both team efficiency and customer feedback post-events.
  • Partnered with technology providers to assess and upgrade scheduling and membership booking systems, reducing operational bottlenecks and increasing member satisfaction ratings by 64% points.
  • Documented and resolved initiative which led to method.
  • Developed and led staff training sessions on guest relations, resulting in a 54% improvement in guest satisfaction surveys over 2024.
  • Implemented operational improvements on the course, reducing time between rounds by 81% and increasing daily utilization capacity.
  • Conceptualized and executed merchandising strategies that increased member engagement by displaying best-selling products, improving revenue by 47%.
  • Provided concierge-level VIP service to over 15 elite members during large-scale golfing events, maintaining exclusive client satisfaction ratings.
  • Managed course and event logistics for VIP guests, ensuring seamless execution and maintaining high-end service levels throughout Columbus.
  • Led the creation of targeted email campaigns promoting golf lessons, special events, and unique product offerings, driving a 69% increase in member participation.

Affiliations

  • Society of Women Engineers
  • American Society of Safety Professionals
  • Golf Course Superintendents Association of America (GCSAA)
  • Society of Human Resource Management
  • Working towards Level II PGA Pro Certification 2018
  • Golf Club Managers' Association (GCMA)
  • Affiliated with the Women’s Golf Coaches Association (WGCA)
  • American Marketing Association
  • Advanced Turfgrass Management Certificate from Brightline
  • Social Media Manager for the Amateur Golf Association Boston

Certifications

  • Junior Coach Certification – PGA Youth Golf
  • CompTIA Security+
  • Customer Service Excellence Certification
  • First Aid/CPR Certified
  • Certified Sports Event Executive (CSEE)
  • Cisco Certified Network Associate (CCNA)
  • Golf Course Operations Management - initiative
  • Project Management Professional (PMP)
  • Golf Course Business Management Professional Certificate
  • CMAA (Club Management Association of America) Certified Club Manager

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