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Skills

  • Inspection reviews
  • Risk management processes and analysis
  • HR policy development
  • Conducting employee surveys
  • HRIS
  • Product testing
  • Union grievance resolution
  • Records maintenance
  • Audit preparation and reporting
  • Union negotiations

Work Experiences

  • Reduced workers' compensation claims by implementing a corporate safety training program.
  • Updated training processes by reviewing existing documentation, soliciting associate feedback, and collaborating with legal and compliance teams.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Ensured
  • Evaluated and aligned compensation packages to market in order to attract highly qualified applicants for open positions within the organization.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Responded quickly to customer concerns and resolved system issues using workflow optimization and stakeholder engagement.
  • Oversaw 12 employees to reduce workflow halts and ensure project completion on time.
  • Kept track of everything.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.

Summaries

  • Fluent in both English and Spanish.
  • Always looking for ways to improve efficiency, employee satisfaction, and save money.
  • Articulate
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Customer service specialist with 10 years of standard experience who is dedicated and detail-oriented.
  • Adaptable, tenacious, and capable project manager with over 13 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Service-driven
  • Pragmatic
  • Human Resources Business Partner is articulate and driven to succeed.

Accomplishments

  • Implemented, monitored, and continuously refined enterprise-wide DEI initiatives, resulting in a 33% increase in minority representation within the past year.
  • Partnered with senior leadership to implement change management initiatives that improved employee buy-in during a company restructuring.
  • Collaborated with team of 15 in the development of system.
  • Reduced payroll errors by 29% by introducing an automated payroll system and streamlining audit processes.
  • Advised leadership on workforce planning strategies, cutting vacancy times by 65% while improving the quality of hires.
  • Spearheaded HR initiatives that led to a Employee of the Year for excellence in workforce engagement and people management.
  • Human Resources: Interviewed, hired and trained team of four direct reports, increasing department productivity and client acquisition rates.
  • Drove HR process improvements resulting in a 32% reduction in time-to-hire, filling critical positions faster and reducing impact on operations.
  • Facilitated conflict resolution across teams, resulting in a 37% improvement in team cohesion based on post-resolution surveys.
  • Conducted a comprehensive compensation analysis that aligned 84% of employees with competitive market salaries, increasing employee satisfaction.

Affiliations

  • Global Best Practice HR Network
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Membership in the Talent Management Alliance (TMA)
  • Collaborative HR Forum Member
  • International Council of Nurses
  • Active participation in the HR Analytics Community
  • Society for Human Resource Management (SHRM)
  • DisruptHR Event Speaker or Participant

Certifications

  • CompTIA A+ Technician
  • Certified Talent Management Practitioner (CTMP) by TMI
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Workforce Planning Certification by Human Capital Institute (HCI)
  • HR Business Partner Masterclass Certification by Salesforce or Vantage
  • CompTIA Network+
  • Master Human Resources Business Partner (Master HRBP) by AIHR Academy
  • Global Professional in Human Resources (GPHR) by HRCI
  • Certified Professional in Learning and Performance (CPLP) by ATD

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