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Skills

  • Customer service
  • Quality of life guidelines
  • Accreditation and certification processes
  • Interdisciplinary team coordination
  • Relationship development
  • Clinical reporting and analytics
  • Medical coding and billing proficiency
  • Care plan development
  • Project organization
  • Assessing needs

Work Experiences

  • Conducted quarterly audits of healthcare compliance policies.
  • Was in charge of archiving and preparing reports and treatment records.
  • Achieved results over 18 months.
  • Assisted method practitioners.
  • Collaborated with other healthcare providers to develop healthcare plans tailored to the needs of individual patients.
  • Attended training courses and seminars to stay current on emerging medical technology and techniques.
  • Kept track of case notes on a daily basis and coordinated follow-up to ensure a smooth case management process.
  • Accomplished this within three years.
  • Achieved a 16% decrease in hospital readmission rates.
  • Aligned goals between multidisciplinary teams and patient families.

Summaries

  • Achieved $8 savings annually.
  • Achieved zero data loss during migration.
  • Awarded in 2017.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Communication, planning, and conflict resolution skills are all excellent.
  • Within Miscellaneous, senior Healthcare Coordinator and outstanding performer in risk assessment and performance reporting.
  • Achieved a 64% reduction in manual entry errors.
  • Strengths in stakeholder engagement and workflow optimization backed up by Miscellaneous training.
  • An experienced social worker who can coordinate services, collaborate with families, and provide ongoing counseling and support.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Designed an early detection program focused on category that identified at-risk patients, improving early intervention rates by 63%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and enforced new guidelines for complying with insurance claim submissions, reducing claim denials by 66% through accurate documentation.
  • Trained healthcare employees on infection control protocols during 2021 and contributed to a 68% drop in hospital-acquired infections.
  • Implemented a data-driven approach to schedule management, reducing patient wait times by up to 60%.
  • Established a telemedicine protocol during the pandemic, providing virtual care to 12 patients, reducing physical visits by 80%.
  • Implemented an electronic healthcare record transition plan using Workday, achieving a 63% increase in data accuracy.
  • Facilitated communication between non-English speaking patients and clinical staff, utilizing multilingual capabilities to improve patient satisfaction by 53%.
  • Collaborated with pharmacy staff to correct medication errors, leading to a 26% reduction in medication-related complications.
  • Implemented patient case tracking through Adobe Creative Suite, increasing efficiency of care team collaboration by 75%.

Affiliations

  • International Association of Administrative Professionals
  • Academy of Managed Care Pharmacy (AMCP)
  • American Marketing Association
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Society of Women Engineers
  • American Association of Managed Care Nurses (AAMCN)
  • Association of Clinical Documentation Integrity Specialists (ACDIS)
  • National Hospice and Palliative Care Organization (NHPCO)
  • American Society for Healthcare Risk Management (ASHRM)

Certifications

  • Patient Advocacy Certification
  • CompTIA Security+
  • Healthcare Information and Management Systems (HIMSS) Certification
  • Certified Revenue Cycle Representative (CRCR)
  • Population Health Management Certification
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Certified Ambulatory Care Nurse (RN-BC)
  • Certified Case Manager (CCM)
  • Telehealth Coordinator Certification

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