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Skills

  • Security planning
  • Business operations
  • Relationship development
  • Stakeholder management
  • Team management
  • Dinner service planning
  • Team Leadership
  • Project management
  • Supervision
  • Data analysis

Work Experiences

  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Ensured
  • Raised the stakes.
  • Established
  • Did some research.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Used Power BI to accurately enter data into a batch ticketing system.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Found computer hardware and network system problems and used troubleshooting techniques to fix them.
  • In charge of day-to-day operations and equipment maintenance in the method department.

Summaries

  • Focused on customer service
  • Dependable
  • Skills in client relations and quality assurance are available.
  • Information Technology Administrator is articulate and driven to succeed.
  • Determined sales and marketing professional with 4 years of experience in framework industry.
  • Service-driven
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Proactive
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.

Accomplishments

  • Managed the installation and support of a virtual private network (VPN) system for remote work during process, maintaining 33% operational uptime.
  • Configured virtual desktops for 6 employees during process, ensuring business continuity and reducing downtime by 73%.
  • Led a disaster recovery drill simulating system outages, resulting in a 6 months% faster recovery process and reducing potential business impact.
  • Led an IT cost-savings initiative that reduced software licensing fees by renegotiating contracts, saving $170,000 over three years.
  • Developed custom reporting dashboards using QuickBooks, providing leadership with key metrics and enabling better strategic decisions.
  • Reduced help desk response time by 39% by implementing an AI-driven ticket categorization system, improving overall IT support efficiency.
  • Reduced system downtime caused by unplanned outages by 37% through proactive monitoring and timely hardware replacement.
  • Configured and supported remote desktop infrastructure for 5 users, allowing seamless remote access and minimizing work disruption during the program.
  • Collaborated with team of 2 in the development of metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • VMware User Group (VMUG)
  • International Council of Nurses
  • Enterprise IT Architecture Group (EITAG)
  • National Association of Social Workers
  • Society of Human Resource Management
  • Information Systems Security Association (ISSA)
  • International Organization for Standardization (ISO) Working Group (WG) 18
  • Global IT Compliance Association
  • Data Center Professionals Network
  • IT Governance Institute (ITGI) Affiliate

Certifications

  • Certified in the Governance of Enterprise IT (CGEIT)
  • ServSafe
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • Microsoft Certified: Dynamics 365 Fundamentals (ERP)
  • Fortinet NSE 4 - Network Security Professional
  • Association for Project Management (APM)
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • ITIL Foundation Certification in IT Service Management
  • Cisco Certified Network Associate (CCNA)
  • Certified in Risk and Information Systems Control (CRISC)

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