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Skills

  • Customer complaint resolution
  • Food running
  • To-go order preparation
  • Cash Handling
  • Conflict management and issue resolution
  • Sales expertise
  • Escalation handling and de-escalation techniques
  • Bill computation
  • Order delivery practices
  • Food preparation

Work Experiences

  • Showed enthusiasm and promoted method service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Achieved a 61% increase in monthly sales.
  • Supported the needs of a 13-person wait staff who attended to the specific needs of countless customers on a daily basis for metric restaurant with social relevancy and intentionality.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic procedure restaurant.
  • Managed food resources, memorized orders, and coordinated service in a 8-table restaurant.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Experienced Customer Server with program restaurant environments.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • By independently handling side work and cleaning up spills, she is effective at promoting team success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Customer Server is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Customer Server who is proactive and has worked in procedure restaurants for 11 years.
  • At method restaurant, creative floor leader with 11 years of experience serving 16 dinner guests.

Accomplishments

  • Contributed to the 2021 rollout of a new customer feedback system, boosting response accuracy by 40% and improving NPS tracking.
  • Devised a feedback assessing program which led to an improvement in service quality, reducing negative post-service reviews by 63% annually.
  • Created and implemented a training program for onboarding that resulted in reducing new staff ramp-up time by 18 months.
  • Resolved 26% of complaints within two years on average, focusing on customer-first resolutions and superior communication.
  • Enhanced team performance by creating a knowledge-sharing platform that improved first-contact resolution by 37%.
  • Developed and optimized customer communication workflows, reducing average handling time (AHT) by 67% over three years.
  • Managed up to 10 incoming service calls per day while maintaining a personal customer satisfaction rating of 55%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Received recognition as Employee of the Month 16 times for upholding service standards and reducing escalations by 32%.
  • Trained and mentored new team members on handling high-stress escalations and de-escalation techniques, improving team efficiency by 60%.

Affiliations

  • International Contact Center Association (ICCA)
  • Business Communication Society (BCS)
  • Association for Computing Machinery
  • Customer Success Association (CSA)
  • Association of Information Technology Professionals
  • Service Excellence Network (SEN)
  • Advanced Support Techniques Consortium (ASTC)
  • Society of Consumer Affairs Professionals in Business (SOCAP)
  • Freemason
  • Society of Human Resource Management

Certifications

  • Certified Contact Center Specialist (CCCS)
  • Customer Service Representative (CSR) Certification from National Retail Federation
  • Leadership in Customer Service Management Certification
  • Accredited Customer Service Manager from the International Customer Service Association
  • ITIL Practitioner in Continual Service Improvement
  • Google Certified Professional Cloud Architect
  • ITIL Foundation Certification in Service Management
  • Certified Call Center Manager (eCCM)
  • Certified Problem Resolution Specialist
  • Apple Certified Associate (ACA)

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