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Skills

  • Web-based software engineering
  • Process improvement
  • Communications
  • Business operations
  • Continuous Improvement Initiatives
  • Cloud-based solution deployment
  • Program testing software
  • Database programming
  • Business continuity planning
  • Operational analysis

Work Experiences

  • Led the ServiceNow development initiative as Subject Matter Expert and primary point-of-contact for project management staff.
  • Achieved a 47% adoption rate.
  • Achieved savings of $6 annually.
  • Stored, retrieved, and manipulated data in order to perform a detailed analysis of the performance of procedure databases over a 18 months period.
  • Achieved $5 savings in operational costs annually.
  • Achieved a 100% success rate in user acceptance testing.
  • Analyzed business needs for human resources, mapping them to system requirements and improving project delivery time by 27%.
  • Achieved Six Sigma within the past year.
  • Conducted gap analysis on method system efficiencies, implementing corrective measures that increased productivity by 26%.
  • Put troubleshooting methods to the test, came up with creative solutions, and documented them for use by the support team.

Summaries

  • Business Application Specialist with expertise in gap analysis.
  • Achieved significant reductions in cost.
  • Adaptable problem solver with expertise in deploying cloud-based business applications, leading to a reduction in operational overhead by $11.
  • Dedicated to learning, growing, and succeeding in Government.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Business Application Specialist with expertise in conducting gap analysis, implementing corrective measures that increased team productivity by 72%.
  • Business Application Specialist with extensive experience in cross-functional collaboration, delivering complex projects that improved decision-making speed by 84% across 17 departments.
  • Achieved significant savings.
  • Business Application Specialist with extensive experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Collaborated with 3 internal stakeholders to ensure seamless integration of new business applications, resulting in a faster 26% improvement of system adoption rates.
  • Integrated CRM data with method application for enhanced business intelligence insights, resulting in a 71% improvement in customer segmentation accuracy.
  • Effectively managed and documented software changes across multiple departments using industry-standard ITIL change management processes.
  • Enhanced software scalability by optimizing API use between HubSpot and third-party providers, increasing transactional throughput by 26%.
  • Initiated and executed system improvement projects that cut processing time for key business functions by 75% using Jira.
  • Led successful integration of third-party BI tools, improving analytical capabilities and reducing data retrieval time by 72%.
  • Trained cross-departmental teams on the use of new features within Tableau, improving user efficiency by 82%.
  • Reduced system downtime by 44% through proactive system monitoring and by deploying custom alert thresholds in key applications.
  • Documented and resolved metric which led to category.
  • Analyzed system requirements and selected appropriate framework business solutions resulting in a 28% increase in operational efficiency.

Affiliations

  • User Experience Professionals Association (UXPA)
  • Certified Specialist in IT Systems Integration - process
  • Business Software Alliance (BSA)
  • Salesforce Professionals Group
  • Cloud Application Management Professionals Network
  • International Association of Software Architects (IASA)
  • Project Management Institute
  • Certified Information Systems Security Professional (CISSP) Network
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)

Certifications

  • Microsoft Certified: Azure Developer Associate
  • Udemy Certificate in Automation Testing with Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • ITIL Foundation Certification in IT Service Management
  • Certified Public Accountant (CPA)
  • PRINCE2® Foundation Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Certified Public Accountant

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