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Skills

  • Emotional intelligence
  • Operational improvement
  • Cognitive Behavioral Therapy (CBT) interventions
  • Co-occurring disorder treatment strategies
  • Business operations
  • Client needs assessment
  • Client satisfaction improvement techniques
  • Collaboration with external support services
  • Customer service
  • Interdisciplinary team collaboration

Work Experiences

  • Demonstrated cultural and linguistic sensitivity to the clients and families I served.
  • Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized.
  • Achieved results in 2 weeks.
  • Adjusted treatment approaches in collaboration with healthcare providers.
  • Achieved a 82% improvement in client satisfaction scores.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Had an excellent attendance record and was always on time for work.
  • Provided comprehensive case management services, which included developing treatment plans and connecting clients and their families with the right resources.
  • Achieved a 25% improvement in overall rehabilitation outcomes.
  • Achieved 67% of clients securing employment within three years.

Summaries

  • Achieved a significant 40% increase in rehabilitative milestone achievement.
  • Exceptionally gifted at establishing rapport with various patient groups in order to encourage honesty and growth in substance abuse recovery.
  • Within Miscellaneous, senior Psychosocial Rehabilitation Specialist and outstanding performer in quality assurance and vendor management.
  • Strengths in team leadership and budget management are documented.
  • Psychosocial Rehabilitation Specialist with initiative certification and a desire to assist program patients is qualified.
  • Achieved successful transitions in 2019.
  • Achieved positive rehabilitation trajectories for clients.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Achieved an overall treatment success rate of 75%.

Accomplishments

  • Led client intake and assessment sessions, accurately identifying needs and improving service matching by 53%.
  • Organized community outreach events that led to a 35% increase in awareness and utilization of mental health support services.
  • Supported clients through job readiness programs that led to 17 successful job placements within 15 months months of program completion.
  • Reduced client stabilization time by 54% through the use of Dialectical Behavior Therapy (DBT) techniques focusing on emotion regulation and mindfulness.
  • Documented and resolved category which led to program.
  • Trained and mentored a team of 14 junior staff members in evidence-based rehabilitation methods, earning the Outstanding Service Award for team excellence in 2023.
  • Designed and implemented service outreach strategies targeting high-risk populations, which increased program enrollment by 29% in 2024.
  • Facilitated trauma-informed support groups aimed at stabilizing clients with complex trauma histories, reducing PTSD symptoms by 39% as per standardized assessments.
  • Handled complex client cases involving dual diagnoses, achieving sustained functional improvement for 63% of the caseload over 16 months.
  • Collaborated with team of 9 in the development of initiative.

Affiliations

  • Jaycees
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • Certification in Motivational Interviewing (MI)
  • American Psychological Association (APA) – Division of Rehabilitation Psychology
  • Certified Rehabilitation Counselor (CRC)| Commission of Rehabilitation Counselor Certification
  • Association of Information Technology Professionals
  • Toastmasters
  • American Medical Informatics Association
  • American Art Therapy Association (AATA)

Certifications

  • Peer Support Specialist Certification - Washington
  • Certified Clinical Trauma Professional (CCTP)
  • Crisis Intervention Team (CIT) Certification
  • Certified Rehabilitation Counselor (CRC)
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Applied Suicide Intervention Skills Training (ASIST)
  • Motivational Interviewing Training - Lakeside Partners, 2018
  • Certified Developmental Disability Specialist (CDDS)
  • Certified Public Accountant (CPA)

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