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Skills

  • Team management
  • Boating supply inventory optimization
  • Conflict mediation
  • Fueling operations management
  • Budgets
  • MS Office
  • Tire pressure and fluid checks
  • Safety awareness
  • Communication in fast-paced environments
  • Fuel inventory management

Work Experiences

  • Achieved a 8-point reduction in observed violations.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Provided quality assurance information and answered questions.
  • Assisted with seasonal docking of over 5 vessels.
  • Assisted boaters with mooring and fueling.
  • Was quick to respond to customer requests and provided helpful advice.
  • Conducted regular equipment inspections.
  • Transported Microsoft Excel to one year customer locations.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Consistently improved efficiency by over 74%.
  • Recordkeeping, customer service, and cleaning are all areas where I excel.
  • Achieved project completion on time.
  • Anticipated and addressed client needs.
  • Customer service, facility maintenance, and safety management are all areas where this efficient and accurate professional excels.
  • Consistently improved dock operations.
  • Consistent track record of identifying hazards.
  • Within Miscellaneous, senior Dock Attendant and outstanding performer in performance reporting and workflow optimization.
  • Completed 15 safe hours at Raleigh.

Accomplishments

  • Regularly ensured accurate docking and undocking of vessels, resulting in a 18% increase in marina safety at Seattle.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Performed routine checks and maintenance on dock facilities, reducing equipment failures and operational downtime by 21%.
  • Led monthly dock safety audits, identifying and addressing 3 of potential hazards, ensuring compliance with OSHA standards at Atlanta.
  • Aided in crew loading/unloading procedures for vessels, improving operational flow and reducing overall turnaround time by 15% at procedure.
  • Utilized strong customer service skills to enhance the marina's overall client satisfaction rating, achieving a 26% rating reduction in complaints.
  • Managed complex docking schedules and coordinated with client vessels, maintaining a 12-day advanced booking rate for optimal workflow.
  • Handled detailed logs for over 13 vessel movements daily, ensuring compliance with both local and federal maritime regulation requirements.
  • Improved dock safety by regularly inspecting and repairing mooring lines, ladders, and safety equipment, reducing potential hazards by 21% at Seattle.
  • Boosted dock operations efficiency by implementing a real-time digital scheduling system, reducing vessel wait times by 50%.

Affiliations

  • Offshore Sailing School - Master Instructor Certification
  • Marine Retailers Association of the Americas (MRAA)
  • OSHA Marine Terminal Safety Training Affiliation
  • International Dockworkers Council (IDC)
  • Association of Information Technology Professionals
  • Boating Industry Association Member
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Marina Operators Association of America (MOAA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Occupational Safety and Health Administration (OSHA) 10-Hour Certification
  • Forklift Operator Certification – Beacon Labs
  • Marina Operations and Management Certification Cedar Works
  • Boating Under the Influence (BUI) Detection and Enforcement Training program
  • NASBLA (National Association of State Boating Law Administrators) Approved Boater Education Certification
  • CompTIA A+ Technician
  • WHMIS (Workplace Hazardous Materials Information System) Training Northwind
  • Water Rescue Training Certification process
  • CompTIA Network+

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