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Skills

  • MS Office
  • Performance testing
  • Vericode experience
  • Continuous integration/continuous deployment (CI/CD)
  • Project organization
  • Mobile testing on Android/iOS platforms
  • Organization
  • Collaboration with cross-functional teams
  • Documentation skills
  • Operational improvement

Work Experiences

  • Analyzed past test results to identify test coverage gaps and improved testing processes that reduced issue backlog by 35%.
  • Conducted functional testing for Salesforce.
  • Gathered information on integration issues and vulnerabilities and presented my findings, along with recommendations for improvement.
  • Conducted operational qualification testing.
  • Worked effectively in both independent and team environments to achieve IT goals.
  • Collaborated closely with the development team to identify and resolve over 7 critical defects during the 2016 product release cycle.
  • Collaborated with HubSpot developers.
  • Collaborated with product management and UX teams to develop acceptance criteria, ensuring high levels of usability and customer satisfaction.
  • Automated 35% of scenarios in the Continuous Delivery pipeline.
  • Analyzed past test results.

Summaries

  • Quality expert with a track record of identifying common and complex software issues by reviewing features and assessing functionality.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Desire to apply skills to a new role at Lakeside Partners with room for advancement.
  • Strong manual and automation testing experience.
  • Accelerated product release cycles.
  • Committed to exceeding service level goals, articulate communicator
  • Adept at collaborating with cross-functional teams.
  • Automation-focused System Test Engineer with core expertise in streamlining manual testing processes and creating sustainable test frameworks using SAP, improving productivity by 54%.
  • Adept at testing large-scale systems.
  • Writing and implementing test cases, developing testing plans, and identifying use cases are all examples of background work.

Accomplishments

  • Designed and executed test plans for 5 comprehensive end-to-end system integration tests, improving cross-functional release quality by 18%.
  • Created, deployed, and maintained system test tools and scripts in HubSpot, reducing the need for additional QA resources by 36%.
  • Led effort in automating acceptance tests for critical systems delivering improved release quality and ensuring deploy-time confidence by 42%.
  • Documented and resolved program which led to category.
  • Reduced reported post-release issues by 80% through comprehensive exploratory testing and user acceptance testing efforts aligned with business objectives.
  • Collaborated closely with software engineers to troubleshoot and debug system crashes using tools like Salesforce, resulting in the mitigation of 3 potential system outages.
  • Introduced API test automation using ServiceNow that increased test coverage and significantly reduced manual testing effort for backend services.
  • Worked closely with developers to identify and fix 9 high-priority defects in early stages of development, leading to a 21% improvement in overall software quality.
  • Identified and prioritized 17 system-level defects through complex integration testing, ensuring downstream component stability.
  • Worked collaboratively with offshore teams to execute international testing efforts, successfully deploying method across 17 markets without critical incidents.

Affiliations

  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Association for Software Testing (AST)
  • Agile Alliance Member
  • Certified Software Tester (CSTE) by QAI Global Institute
  • National Association of Social Workers
  • SAFe (Scaled Agile Framework) Program Consultant
  • Tricentis Tosca Certified Professional
  • Project Management Institute (PMI) Member
  • Advanced Level Test Manager Certification (CTAL-TM)

Certifications

  • Certified Software Test Engineer (CSTE) - ISTQB/Quality Assurance Institute
  • Certified Test Manager (CTM) - ISTQB
  • Master's in Systems Engineering - procedure
  • Certified Agile Leadership (CAL) – Scrum Alliance
  • Certified DevOps Engineer – AWS
  • ISTQB Certified Tester Advanced Level (CTAL) - International Software Testing Qualifications Board
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Advanced API Automation Tester Certification - Pragmatic Testing Institute
  • Certified Jenkins DevOps Engineer - CloudBees

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