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Skills

  • Cardiac arrest response
  • ABG
  • IV therapy
  • Critical care
  • TDX
  • Caseload management
  • Crisis intervention
  • Rheumatology
  • Medicaid regulations
  • Nursing home

Work Experiences

  • Collaborated on the redesign of an internal care portal.
  • Followed the doctor's instructions and administered the medication.
  • Conducted patient satisfaction surveys.
  • Assessed patient insurance eligibility.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Awarded Innovation Award for outstanding patient service.
  • Assisted 5 patients in Columbus.
  • Collaborated with multidisciplinary teams.
  • Conducted patient satisfaction surveys, analyzing trends and recommending service improvements that increased satisfaction by 60%.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.

Summaries

  • Knowledgeable Patient Care Advocate who is extremely effective at meeting patient care needs while reducing unnecessary hospital costs.
  • German is a second language for me.
  • Patient Care Advocate is a self-motivated Patient Care Advocate who is well-versed in healthcare management, hospital procedures, and regulatory compliance.
  • Excellent conciliator with a track record of achieving positive patient care outcomes.
  • Motivated to contribute to the Ironclad Systems team in the Patient Care Advocate role by utilizing 18 years of healthcare experience.
  • With 11 years of experience in process healthcare environments, I'm a strategic planner and analytical problem solver.
  • Patient Care Advocate with 5 years of successful budget management and team leadership experience.
  • wishing to apply previous experience and skills to a new challenge
  • Dedicated Direct Support Professional skilled at establishing rapport with patients and performing basic health and wellness tasks to ensure their comfort and safety.
  • Dedicated to improving care while lowering costs for both the patient and the provider.

Accomplishments

  • Perinatal Care: Assisted physicians in focus studies of prenatal care. Performed basic physical assessments of newborns and infants.
  • Improved student outcomes 15%.
  • Facilitated program through framework.
  • Resolved product issue through consumer testing.
  • Consistently met patient service benchmarks, securing a top 13% patient satisfaction ranking in 2023.
  • Custodial Duties: Kept linen and utility areas clean, emptied and cleaned urinals and bedpans, removed dirty linens from hampers.
  • Conducted regular care consultations with patients, providing feedback and personalized solutions that improved overall satisfaction by 50%.
  • Assisted in the design and execution of targeted patient advocacy programs, resulting in a 85% improvement in overall patient experience.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Patient Transfer: Safely lifted up to 80 pounds and pushed 300 pounds on wheels.

Affiliations

  • Project Management Institute
  • American Medical Billing Association (AMBA)
  • American Geriatrics Society (AGS)
  • National Health Service Corps (NHSC)
  • American Society of Safety Professionals
  • Society for Healthcare Consumer Advocacy (SHCA)
  • International Council of Nurses
  • Patient and Family Advisory Councils (PFAC)
  • Toastmasters
  • Association for Computing Machinery

Certifications

  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • LNHA license
  • Certified Public Accountant
  • Trauma Nurse Core Course (TNCC)
  • LMSW
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Current American Academy of Nurse Practitioners (AANP)
  • Certificate to Prescribe in Ohio category

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