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Skills

  • Organizational skills
  • Rheumatology
  • Care plan assessment
  • TDX
  • Administrative supervision
  • Coagulation interventions
  • Clinical quality program standards
  • Case management experience
  • HIPAA compliance
  • IV therapy

Work Experiences

  • Collaborated with clinical teams.
  • Achieved a Employee of the Year for exemplary patient care.
  • Was in charge of daily activities and offered assistance when necessary.
  • Assessed patient insurance eligibility, increasing the approval rate for procedures by 48% by verifying necessary documentation.
  • Collaborated with multidisciplinary teams.
  • Advocated for patients with limited mobility, securing customized transportation services for 17 patients within Phoenix.
  • Achieved a 40% reduction in missed appointments.
  • Advocated for patients with limited mobility.
  • Advocated for specialized treatments, which led to an institutional best of 25% more positive health outcomes.
  • Contributed to reducing patient-caregiver communication gaps by 26%.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Patient Service Representative with 10 years of healthcare experience.
  • Care coordination requires a thorough understanding of the care spectrum and processes.
  • Committed to providing consistent and focused attention to the safety, comfort, and dignity of our clients.
  • Professional with a collaborative and adaptable approach to achieving mutually beneficial outcomes.
  • Patient Care Coordinator with a passion for planning care, coordinating interdisciplinary teams, and implementing strategic changes.
  • Complete patient education is a success.
  • Within Healthcare, senior Patient Care Advocate and outstanding performer in stakeholder engagement and project management.
  • With 16 years of healthcare experience, I am a decisive leader and creative problem solver.

Accomplishments

  • Earned “President's Club” for category.
  • Facilitated the resolution of insurance coverage issues for 15 patients, reducing claim delays by 5 days.
  • Oversaw 6 cases each month.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out County required paperwork for new hires, and preparing new hire manuals.
  • Collaborated with hospital administration to modify care protocols based on patient feedback, boosting positive outcomes for framework.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing new hire manuals.
  • Collaboration: Collaborated with physicians to plan and implement patient care.
  • Improved student outcomes 15%.
  • Developed and implemented a patient follow-up protocol that reduced missed appointments by 68% and improved patient retention.
  • Patient Transfer: Safely lifted up to 80 pounds and pushed 300 pounds on wheels.

Affiliations

  • Association for Patient Experience (AfPE)
  • National Association of Case Management (NACM)
  • Crisis Prevention Institute (CPI) Certification
  • Professional Patient Advocate Institute (PPAI)
  • National Council on Interpreting in Health Care (NCIHC)
  • National Association of Healthcare Advocates (NAHAC)
  • Healthcare Financial Management Association (HFMA)
  • Case Management Society of America (CMSA)
  • National Hospice and Palliative Care Organization (NHPCO)
  • International Medical Interpreters Association (IMIA)

Certifications

  • Project Management Professional (PMP)
  • Board Certification for Emergency Nursing
  • ANA Certified in School NP
  • Holds current furnishing license
  • Certified Clinical Medical Assistant (CCMA)
  • Google Certified Professional Cloud Architect
  • Pediatric Education for Prehospital Professionals (PEPP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)

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