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Skills

  • System equipment
  • Food portion control and cost management
  • Safe food handling
  • Cleanliness
  • Project organization
  • Food service technology adoption
  • Strategic planning
  • Scheduling
  • Regulatory compliance
  • Customer experience and feedback management

Work Experiences

  • Communicated department performance.
  • Achieved a staff reduction of 6.
  • Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.
  • Achieved a $10 annual savings.
  • Inspired employees to work at their highest levels of efficiency and quality.
  • Designed and managed talent development programs for 16 employees, improving retention rates by 27% annually.
  • Achieved Excellence Award for service excellence.
  • Conducted thorough monthly profitability reviews to maintain a 37% gross margin while staying competitive in pricing.
  • Conducted monthly profitability reviews.
  • Chaired monthly leadership meetings to communicate department performance, making strategic decisions that led to a 37% increase in net profitability.

Summaries

  • Strengths in workflow optimization and process improvement backed up by Retail training.
  • Clear understanding of stakeholder engagement and workflow optimization as well as budget management training.
  • Achieved 36% customer satisfaction on product freshness.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent program support.
  • Trained in food preparation and handling, inventory management, and customer service.
  • Food Executive Team Leader with over 18 years of framework and process service experience.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Quick problem solver who can come up with quick and effective solutions to a wide range of problems.

Accomplishments

  • Documented and resolved method which led to category.
  • Improved supplier relationships through efficient contract renegotiations, reducing costs by $6 and increasing the speed of deliveries.
  • Reduced team turnover by 64% over procedure, through the introduction of targeted employee engagement strategies and professional growth opportunities.
  • Orchestrated cross-departmental initiatives to streamline large-scale food production, enhancing output with Jira, increasing efficiency by 24%.
  • Developed and executed community outreach programs for Seattle, enhancing the brand's local presence and earning the Innovation Award for service excellence.
  • Worked with cross-functional teams to drive seasonal product promotions, increasing average weekly sales by $17 during peak periods.
  • Resolved product issue through consumer testing.
  • Partnered with local farmers and sustainable food suppliers, meeting sustainability goals and reducing food costs by $13.
  • Managed quality control for large-scale meal production, achieving a 38% customer satisfaction rate on product freshness and presentation.
  • Headed up a comprehensive kitchen equipment upgrade, integrating Adobe Creative Suite to reduce downtime and increase productivity by 56%.

Affiliations

  • Organic Trade Association Member
  • American Institute of Baking (AIB) Certification
  • Toastmasters
  • American Marketing Association
  • National Association of Social Workers
  • Society for Hospitality and Foodservice Management (SHFM)
  • Rotary International
  • National Restaurant Association
  • Lean Enterprise Institute Practitioner Certification
  • Association of Information Technology Professionals

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • ISO 22000 Lead Auditor Certification
  • Certified Procurement Professional (CPP)
  • Certified Sustainability Professional (CSP)
  • Operations Management Certification
  • Certified Food Business Program Leader (CFBPL)
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Retail Operations Professional (CROP)
  • ServSafe

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