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Skills

  • Data analysis for service improvement
  • Strategic planning
  • Data collection and analysis
  • Collaboration with marketing teams
  • Advanced knowledge of program
  • Creative direction for photoshoots
  • Team management
  • Process improvement
  • Client-specific creative outcomes
  • Budgeting and financial oversight

Work Experiences

  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Achieved results in 2016.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across procedure calendars and programs.
  • Analyzed customer feedback.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that process operations ran smoothly.
  • Achieved a 42% improvement in workflow efficiency.

Summaries

  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Art and Design industry's success.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Competent offerings, pricing, and market positioning, as well as demonstrated SAP expertise.
  • Costs were consistently reduced while profits were increased.
  • Optimize long-term success by effectively balancing targets with resources.
  • Professional with over 2 years of experience as a manager for a $4 two years revenue-generating company.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.

Accomplishments

  • Utilized time management and scheduling tools to ensure that 6 photoshoots were completed on time within a 7% optimal workflow.
  • Created a promotional package offer that increased client engagement and upsells of customized studio products by 18% over 16 months.
  • Introduced a streamlined booking and invoicing process via Jira, reducing administrative errors and improving client communication.
  • Analyzed client feedback, resulting in service improvements that increased retention by 68% over 5 months.
  • Implemented training for staff on advanced photography lighting techniques, increasing overall shoot quality and reducing errors by 39%.
  • Delivered exceptional customer service through interactive client consultations, driving a 54% increase in referral bookings across 13 quarters.
  • Inspired creative session themes for family and pet portraits, contributing to method's reputation as the top-rated studio in Seattle.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Mentored junior photographers and support staff, resulting in improved team performance and achieving a 28% reduction in client dissatisfaction.
  • Identified and rectified workflow bottlenecks, increasing overall studio throughput by 29% over 8 months.

Affiliations

  • Portrait Masters Guild
  • International Association of Professional Birth Photographers (IAPBP)
  • Visual Arts Network, Summit Group
  • Portrait Photography Guild of Chicago
  • Freemason
  • Local Chamber of Commerce – Creative Business Subcommittee
  • Society of Women Engineers
  • American Marketing Association
  • Association of Independent Creative Editors
  • International Academy of Wedding Photographers

Certifications

  • Profoto Lighting Specialist (PLS) Certification
  • Certified Professional Photographer (CPP) by Professional Photographers of America (PPA)
  • Art Direction Certification by program
  • Cisco Certified Internetwork Expert (CCIE)
  • Professional Digital Photography Certificate from procedure
  • Sales and Sales Management Certificate from standard
  • Certified Sales Professional (CSP) by program
  • Business Marketing Strategy Certificate from process
  • Advanced Marketing Analytics Certificate from procedure
  • Digital Marketing Specialization Certificate from program

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