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Skills

  • Project organization
  • Operational improvement
  • Budgets
  • Customer service
  • Income verification analysis
  • Proficient in 10-key
  • FHA, USDA, VA loan expertise
  • Interpersonal relationship management
  • Risk mitigation
  • Moody's KMV CreditEdge

Work Experiences

  • Achieved a 82% increase in mortgage retention rates.
  • Achieved a 37% reduction in processing time by streamlining underwriting and documentation workflows.
  • Closed Tableau transactions worth over $14.
  • Attained Lean to enhance knowledge of FHA, USDA, and VA loans.
  • Advised clients on mortgage risk and affordable payment structures, resulting in a consistent 70% customer satisfaction score.
  • Achieved results within the first 6 months.
  • Successfully closed an average of 12 loans every month.
  • Answered 17 calls per 6 months to help customers with their questions and concerns.
  • Achieved results within three years.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 10%.

Summaries

  • Achieved 84% year-over-year growth in loan portfolios.
  • Achieved a 65% improvement in loan retention rates.
  • Costs were consistently reduced while profits were increased.
  • Award-winning Mortgage Officer.
  • Achieved a 28% growth in client base.
  • Adept at managing fast-paced mortgage pipelines.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent communication and analytical skills.
  • Achieved a 62% retention rate in first-time homebuyer markets.
  • Achieved branch growth of 85% in 2020.

Accomplishments

  • Generated 65% growth in referral business by developing a comprehensive partnership program with local real estate agents and financial advisors.
  • Managed a diverse portfolio of over 14 clients, consistently meeting or exceeding performance expectations.
  • Developed and presented financial literacy workshops, increasing borrower qualification rates by 57%.
  • Established a streamlined pre-qualification process, enabling quicker loan approvals and reducing the average time-to-close by 50%.
  • Collaborated with team of 18 in the development of initiative.
  • Developed and oversaw a referral program that contributed 56% to total monthly loan applications.
  • Proposed and executed a rebranding strategy for loan products, resulting in 45% growth in application volume in several months.
  • Participated in and contributed to 18 industry conferences to establish stronger local market presence and generate 3 quality leads.
  • Led a cross-functional initiative that resulted in decreasing average loan cycle times by 18 days.
  • Reduced documentation errors by 74% by implementing a quality control process for loan application reviews.

Affiliations

  • Council of Residential Specialists (CRS) Membership
  • Residential Real Estate Council (RRC)
  • American Financial Services Association (AFSA)
  • Association for Computing Machinery
  • FHA and VA Lending Working Groups
  • Community Mortgage Lenders of America (CMLA)
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Regional Mortgage Professionals Association (RMPA)

Certifications

  • Real Estate Settlement Procedures Act (RESPA) Compliance Certification Northwind
  • Certified Lending Specialist Ironclad Systems
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Certified Residential Mortgage Specialist (CRMS) - framework
  • Accredited Mortgage Planner Certification program
  • Commercial Lending Certification system
  • Underwriting Certification Brightline
  • Federal Housing Finance Agency (FHFA) Guidelines Certification category
  • Credit Risk Certification (CRC) – Risk Management Association

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