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Skills

  • Experian Transact SM
  • Client consultation
  • Client Retention Strategies
  • FHA, USDA, VA loan expertise
  • Financial transactions expertise
  • Closing process management
  • Federal loan compliance
  • Moody's KMV CreditEdge
  • Industry networking
  • Client trust-building

Work Experiences

  • Built and maintained strong client relationships with a 15-client portfolio, leading to 73% of clients returning for refinancing opportunities.
  • Looked for industry trends on social media and through online sources.
  • Advised clients on mortgage risk and affordable payment structures, resulting in a consistent 70% customer satisfaction score.
  • Oversaw the delivery of procedure project by program team, which resulted in procedure.
  • Avoided potential compliance issues during audits.
  • Built and maintained strong client relationships.
  • Advised clients on mortgage risk.
  • Achieved results in the past year.
  • Achieved highest mortgage loan volume in 2023.
  • Achieved a 37% reduction in processing time by streamlining underwriting and documentation workflows.

Summaries

  • Accomplished Mortgage Officer who has consistently exceeded sales goals, securing a Innovation Award in 2018 for highest loan volume. Known for nurturing lasting relationships with clients and industry partners.
  • Accomplished Mortgage Officer.
  • Built strong networks with local real estate agents.
  • Achieved 80% success rates in loan approval.
  • Achieved 63% higher lead generation year after year.
  • Achieved 54% customer retention rates.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Mortgage Officer with extensive experience in banking regulations and procedures.
  • Costs were consistently reduced while profits were increased.
  • Mortgage Officer has 12 years of experience in consumer lending, loan administration, default management, and customer service.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Ensured 100% compliance with Federal loan regulations by leading regular audits and staff training on legal standards.
  • Closed over $14 in loans annually through proactive lead generation and targeted incentive programs.
  • Trained junior loan officers on compliance regulations and best practices, improving team accuracy by 80%.
  • Developed and presented financial literacy workshops, increasing borrower qualification rates by 57%.
  • Collaborated with marketing teams to launch targeted campaigns, resulting in 54% increase in loan inquiries.
  • Increased revenue by $8 in two years by adjusting loan product offerings to align with real-time market trends.
  • Proposed and executed a rebranding strategy for loan products, resulting in 45% growth in application volume in several months.
  • Documented and resolved system which led to method.
  • Reduced documentation errors by 74% by implementing a quality control process for loan application reviews.

Affiliations

  • National Association of Hispanic Real Estate Professionals (NAHREP)
  • Residential Real Estate Council (RRC)
  • Certified Financial Planner (CFP) Board Membership
  • Regional Mortgage Professionals Association (RMPA)
  • Lions Club
  • Real Estate Investment Association (REIA)
  • Rotary International
  • National Reverse Mortgage Lenders Association (NRMLA)
  • National Association of Social Workers
  • Council of Residential Specialists (CRS) Membership

Certifications

  • Anti-Money Laundering (AML) Certification in Lending Harbor & Co.
  • CompTIA Security+
  • Certified Residential Mortgage Specialist (CRMS) - framework
  • ServSafe
  • CompTIA A+ Technician
  • Certified Financial Services Auditor (CFSA) – Institute of Internal Auditors
  • Underwriting Certification Brightline
  • Fannie Mae Desktop Underwriter Certification standard
  • Certified Public Accountant (CPA)
  • Certified Mortgage Planning Specialist (CMPS) – standard

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