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Skills

  • Problem resolution
  • Supervision
  • Interpersonal relationship management
  • MS Office
  • Customer relationship management (CRM) proficiency
  • Contract negotiation
  • Team mentoring
  • Proficient in 10-key
  • Loan product recommendation
  • Customer service

Work Experiences

  • Achieved results within the first 6 months.
  • Achieved a consistent 65% customer satisfaction score.
  • Averaged $17 per loan.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Successfully closed an average of 12 loans every month.
  • Approved 2 loans each month.
  • Achieved 53% client return for refinancing opportunities.
  • Assessed risk, income verification, and credit reports.
  • Achieved a 79% reduction in processing time.
  • Avoided potential compliance issues during audits.

Summaries

  • Mortgage Officer with 15 years of successful cross-functional collaboration and data analysis experience.
  • Achieved a 45% higher client approval rating.
  • Closed transactions worth over $12.
  • Achieved branch growth of 85% in 2020.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Mortgage Officer is a multi-talented Mortgage Officer who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Mortgage Officer and outstanding performer in team leadership and performance reporting.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Achieved remarkable closing ratios.
  • Achieved 17% customer satisfaction.

Accomplishments

  • Implemented CRM technology to track and manage 18 client relationships, improving client follow-up rates by 50%.
  • Reduced documentation errors by 74% by implementing a quality control process for loan application reviews.
  • Boosted borrower approval rates by 37% by conducting thorough pre-screenings and offering credit counseling services.
  • Collaborated with underwriting and legal teams to ensure accurate documentation submission, reducing closing delays by 30% days.
  • Achieved Lean in Miscellaneous, which supported a 83% boost in personal loan volume and client conversions.
  • Established a streamlined pre-qualification process, enabling quicker loan approvals and reducing the average time-to-close by 50%.
  • Decreased loan application rejection rate by 38% through early credit assessment and tailored financial advice.
  • Trained junior loan officers on compliance regulations and best practices, improving team accuracy by 80%.
  • Managed a diverse portfolio of over 14 clients, consistently meeting or exceeding performance expectations.
  • Closed over $14 in loans annually through proactive lead generation and targeted incentive programs.

Affiliations

  • National Credit Union Administration (NCUA)
  • Homebuilders and Real Estate Lenders (HBRL) Association
  • FHA and VA Lending Working Groups
  • National Association of Professional Mortgage Women (NAPMW)
  • Association of Information Technology Professionals
  • Council of Residential Specialists (CRS) Membership
  • Freemason
  • National Association of Federal Credit Unions (NAFCU)
  • American Society of Safety Professionals
  • Jaycees

Certifications

  • Apple Certified Associate (ACA)
  • Underwriting Certification Brightline
  • Google Certified Professional Cloud Architect
  • Certified Financial Services Auditor (CFSA) – Institute of Internal Auditors
  • Compliance in Mortgage Banking Certification Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Reverse Mortgage Professional (CRMP) - National Reverse Mortgage Lenders Association
  • Junior Mortgage Loan Officer Certification Beacon Labs
  • Advanced Loan Processing Certification process
  • Microsoft Certified Systems Engineer (MCSE)

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