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Skills

  • Crisis de-escalation
  • Table setting
  • Situational awareness
  • Bar terminology expertise
  • Event preparation
  • To-go order preparation
  • Reservation management
  • Time management
  • Team collaboration
  • Bill computation

Work Experiences

  • Collaborated on a cross-departmental project to develop a VIP entry protocol, enhancing the overall experience for guests and improving VIP ratings.
  • Evaluated a 18 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Contributed to a notable 45% increase in sales by actively promoting daily specials and upcoming events at the entrance.
  • Collaborated on a cross-departmental project.
  • Assisted in overhauling the entrance layout.
  • Contributed to the venue earning a President's Club.
  • Checked the seating area and the restrooms to make sure they were clean every several months.
  • Boosted turn-around time by 18%.
  • Collaborated with security.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.

Summaries

  • Door Host with 4 years of experience assisting customers and assisting other employees.
  • Customer transactions are processed, reservations are organized, and dining room staff is coordinated by helpful Door Host.
  • Boosted repeat business by 59%.
  • Adhered to strict venue regulations.
  • Within Miscellaneous, senior Door Host and outstanding performer in vendor management and strategic planning.
  • Achieved a 64% improvement in guest satisfaction ratings.
  • Collaborated to minimize incidents.
  • Boosted table turnover by 24%.
  • Achieved zero incidents over 15 months.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Worked with junior team members to enhance their understanding of customer service, leading to an 63% improvement in team-wide satisfaction scores.
  • Supported marketing promotions as a brand ambassador, increasing local guest attendance by 46%.
  • Provided a personalized greeting and experience for over 14 guests daily, leading to an 47% rise in customer satisfaction in 2020.
  • Forecasted guest flow based on past visit data, helping optimize staffing levels and reducing guest wait times by 26%.
  • Organized team efforts to enhance the check-in experience for VIP guests, resulting in 18% growth in high-end clientele.
  • Collaborated with team of 2 in the development of metric.
  • Actively promoted venue offerings and specials, contributing to a revenue increase of 70% from upselling strategies.
  • Led a process redesign for guest entry, streamlining accessibility and improving overall satisfaction by 41%.
  • Coordinated with security teams during high-profile events, enhancing VIP guest experience and minimizing disruptions.
  • Proactively identified ways to personalize guest greetings based on preferences, boosting repeat visits by 73%.

Affiliations

  • Freemason
  • National Association for Catering and Events (NACE) - 2015
  • Toastmasters
  • Customer Experience Professionals Association (CXPA)
  • Society for Event Staffing Excellence
  • Association for Computing Machinery
  • American Marketing Association
  • Hospitality Management Society - Local Chapter 2020
  • American Medical Informatics Association
  • Public Assembly Facility Managers - Affiliate

Certifications

  • Fire Safety & Evacuation Procedures Certification - National Fire Protection Association (NFPA)
  • Advanced Hospitality Leadership Certification - standard
  • Salesforce
  • First Aid, CPR, AED Certification – American Red Cross
  • Crowd Management and Venue Safety Training - International Association of Venue Managers (IAVM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Bar and Restaurant Security Management Certification - process
  • CompTIA A+ Technician
  • Certified Protection Professional (CPP) - ASIS International
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute

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