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Skills

  • Business operations
  • Data entry
  • Communications
  • Organization
  • Budgets
  • Regulatory compliance
  • Customer service
  • Sales pipeline management
  • Client needs assessment and solutions matching
  • Conflict resolution and problem-solving

Work Experiences

  • Collaborated with financial aid departments.
  • Processed 16 invoices and mailed documentation to clients each several months.
  • Oversaw the delivery of process project by category team, which resulted in standard.
  • Avoided potential fines.
  • Achieved 16% higher enrollments.
  • Conducted detailed needs assessments for prospective students.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Broadened the applicant base.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • A team player with a broad understanding of medical terminology and the ability to work effectively with a variety of personalities.
  • Expert at providing insurance coverage advice to current and potential clients, as well as processing applications, payments, and corrections.
  • Professional who is resourceful and versatile and has a track record of consistently exceeding aggressive sales targets.
  • A highly motivated and success-driven Enrollment Consultant who excels in fostering positive client relationships, resulting in a 53% increase in program sign-ups and satisfied students.
  • Adept at training and developing teams.
  • Adept at streamlining end-to-end enrollment processes.
  • Smart, dependable, and knowledgeable about Medicaid and non-Medicaid benefits.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Accomplished Enrollment Consultant.
  • Effective at managing phone calls, emails, letters, and in-person requests for assistance while adhering to process regulations and category department guidelines.

Accomplishments

  • Implemented best-practice enrollment workflows that reduced administrative errors by 81%, enhancing overall student satisfaction.
  • Implemented targeted marketing campaigns for specific academic programs, resulting in a 35% lift in program enrollments for 2017.
  • Successfully delivered targeted presentations at initiative that generated 26% additional leads.
  • Reviewed and approved incoming student applications for accuracy, reducing compliance issues and ensuring a 22% flawless submission rate.
  • Created and delivered presentations on educational program offerings at category, driving a 80% increase in inquiries year over year.
  • Maintained an annual retention rate of 85% by building strong relationships with students and addressing individual educational needs.
  • Contributed to the achievement of departmental enrollment goals by consistently securing 20% of overall semester admissions.
  • Analyzed enrollment data trends to forecast student demand, enabling proactive recruitment strategies and a 83% increase in lead generation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced the enrollment team's performance by 32% through continuous training efforts focused on consultative and conversion strategies.

Affiliations

  • Participant in International Enrollment Management Certification Program
  • International Council of Nurses
  • Participated in category Global Student Success Summit
  • American Society of Safety Professionals
  • American Marketing Association
  • Association for Computing Machinery
  • Project Management Institute
  • Connected with EducationUSA Advisors to support retention initiatives
  • American Council on Education (ACE) Taskforce Participation
  • Association for Supply Chain Management (APICS)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Advanced Presentation Skills in Higher Education - 2020
  • Customer Relationship Management (CRM) Certification – Workday
  • CompTIA Security+
  • Certified College Admissions Consultant (CCAC) - Meridian
  • Certified Student Support & Engagement Specialist - 2018
  • Certified Financial Aid Knowledge Specialist - Ironclad Systems
  • Certified Outreach & Recruitment Specialist - 2018
  • Credentialed Higher Education Consultant (CHEC) - 2023
  • Certified Postsecondary Education Counselor (CPEC) - Vantage

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