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Skills

  • Budgets
  • Fabric-specific detergent use
  • Sorting personal clothing
  • High-Volume Laundry Processing
  • Machine troubleshooting and safety protocols
  • Operational improvement
  • Mastery of high-capacity washers
  • Improving laundry preparation times
  • Complaint-free service record
  • Customer complaint resolution

Work Experiences

  • Achieved a 59% success rate.
  • Achieved zero errors.
  • Gathered soiled linens and clothing and treated the stains beforehand.
  • Contributed to overall customer satisfaction.
  • Addressed technical issues promptly.
  • Collaborated with external vendors for equipment maintenance.
  • Achieved reductions through timely requisitions.
  • Consistently met corporate quality assurance standards, traveling to Denver sites to oversee laundry operations and ensure compliance.
  • Consistently met corporate quality assurance standards.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Focused Laundry Attendant with 17 years of laundry management experience.
  • Aligned services with hotel timelines.
  • Laundry Attendant who is willing to take on any task to help the team achieve its goals.
  • Achieved consistently high performance metrics through the effective use of resources and maintaining a balance between customer satisfaction and operational efficiency.
  • Dedicated and hardworking individual with a track record of dependability.
  • Laundry Clerk is a multi-talented Laundry Clerk who is consistently rewarded for planning and operational improvements.
  • Achieved a 62% success rate in stain removal.
  • Within Miscellaneous, senior Laundry Clerk and outstanding performer in client relations and quality assurance.
  • Achieved top-tier operational efficiency.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Documented and resolved standard which led to procedure.
  • Collaborated with team of 17 in the development of method.
  • Led a quality assurance initiative that resulted in a 78% improvement in overall customer satisfaction with laundered items, according to post-service feedback.
  • Cross-trained housekeeping staff on laundry procedures, enhancing team versatility and covering unforeseen absences while maintaining high operational standards.
  • Successfully resolved recurring issues with fabric damage by adjusting machine settings during high-temperature washes, reducing damage incidents by 16%.
  • Assisted management in compiling and auditing monthly laundry reports that tracked detergent, water, and labor costs to ensure budget adherence.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Ensured that all laundered bedding items met industry sanitation standards, which was a contributing factor in passing a surprise health inspection.
  • Regularly liaised with housekeeping and maintenance departments on the condition and inventory availability of laundered items, reducing incidents of shortages.
  • Earned PMP in laundering specialty items, expanding the department's service offerings to include delicate fabrics such as lace and chiffon.

Affiliations

  • Laundry Industry Technologists Association
  • Rotary International
  • Certified Hospitality & Laundry Specialist (CHLS) 2015
  • Industrial Laundry Equipment Innovations Group
  • Textile Rental Services Association of America (TRSA)
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • International Association of Hospitality Engineers (IAHE)
  • Association of Information Technology Professionals
  • Association for Linen Management (ALM)

Certifications

  • Certified Laundry and Dry-Cleaning Technician (CLDT) - Beacon Labs
  • Lean Six Sigma for Laundry Services - Summit Group
  • Fundamentals of Fabric Analysis and Care Certification - Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Hospital Laundry Quality Assurance Certification - Ironclad Systems
  • Salesforce
  • Textile and Garment Preservation Certification - Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • OSHA Safety and Hygiene Training for Laundries - Summit Group
  • Certified Professional Laundry Clerk (CPLC) - Summit Group

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