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Skills

Category equipment
Communications
Delivery policies
Coordination across cross-functional teams
Prioritizing calls
Closing tickets
IT tools integration for dispatch management
Leading Continuous Improvement Initiatives
Driver workload balancing and hours compliance
Customer satisfaction improvement through proactive communication

Work Experiences

Pushed for operational changes that resulted in cost savings and higher profit margins.
Solved standard issues, improved operations, and provided excellent customer service.
Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
Addressed bottlenecks.
Developed a new dispatch procedure.
Achieved a 64% same-day delivery rate.
Answered 14 calls per one year to help customers with their questions and concerns.
Collaborated with the customer service department.
Developed and implemented a new dispatch procedure that reduced error rates by 40% over 2015.
Dispatched an average of 10 emergency deliveries per month.

Summaries

Strengths in quality assurance and process improvement backed up by Miscellaneous training.
Accomplished in reducing mileage and fuel costs through the introduction of IT-based route optimization tools, saving the company $15 annually.
Always looking for ways to improve processes and efficiency.
Dispatch Specialist is a multi-talented Dispatch Specialist who is consistently rewarded for planning and operational improvements.
Consistently maintained 20% on-time delivery.
Achieved a 64% reduction in customer wait times.
Coordinated with multiple departments.
Accomplished in reducing mileage and fuel costs.
Coordinated with inventory control teams.
Dispatcher with outstanding leadership and problem-solving skills.

Accomplishments

Coordinated the dispatch of specialized hazardous materials cargo, ensuring compliance with all relevant safety certifications.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Led initiative to audit existing dispatch structure, resulting in a 71% reduction in operational costs.
Collaborated with fleet managers to implement GPS tracking, reducing average dispatch-to-complete times by 6 months per job.
Collaborated with warehouse teams to synchronize dispatch times with inventory availability, decreasing delays by two years.
Developed a comprehensive training program for new dispatchers, reducing onboarding time by 14 weeks.
Collaborated with team of 12 in the development of metric.
Planned and executed emergency response logistics for procedure, ensuring 5% delivery accuracy.
Implemented real-time tracking software, decreasing average dispatch time by three years and reducing late deliveries by 71%.

Affiliations

Association for Supply Chain Management (APICS)
Active Member, National Motor Freight Traffic Association (NMFTA)
Affiliate, National Fleet Management Association (NFMA)
Contributor, Fleet and Transportation Logistics Forum in Columbus
Member, Women in Trucking Association
Jaycees
Member, Transportation Intermediaries Association (TIA)
Alumni, Federal Emergency Management Agency (FEMA) Dispatch Training Program
Member, American Logistics Association (ALA)
American Medical Informatics Association

Certifications

Certified Logistics, Transportation and Distribution (CLTD)
Shipping and Receiving Protocol Certification
Transport Management Software Expert Certification process
Google Certified Professional Cloud Architect
Apple Certified Associate (ACA)
Driver Safety and Awareness Certification
Commercial Driver's License (CDL) Certification
Advanced Excel for Fleet Management Professionals
Transportation Communication Dispatcher Certification (TCD)
Certified Customs Specialist (CCS)

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