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Skills

  • First Aid/CPR
  • Business Planning
  • Branch marketing strategy development
  • Cost-saving initiatives
  • Creative merchandising
  • Branch service delivery optimization
  • Profit and loss analysis
  • Branch operations management
  • Budgeting
  • Business Development

Work Experiences

  • Achieved $9 of assets under management.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Increased productivity by 9% while lowering staffing and operational costs.
  • Achieved a 16% increase in account conversion rates.
  • Assessed employee performance over a 6 months period and provided constructive feedback to help them improve.
  • Achieved President's Club for highest loan conversion rate.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Achieved customer service excellence by 2020.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Oversaw quality programs aimed at reducing late compliance activities.

Summaries

  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Branch Relationship Manager.
  • Branch Relationship Manager is a multi-talented Branch Relationship Manager who is consistently rewarded for planning and operational improvements.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Costs were consistently reduced while profits were increased.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.

Accomplishments

  • Analyzed customer engagement data to develop targeted onboarding programs, resulting in 17% higher activation rates for newly opened accounts.
  • Collaborated with regional product managers to design tailored financial solutions, leading to the acquisition of $11 in new deposits within 2017.
  • Built a robust referral network with local real estate agents and mortgage brokers, resulting in an 12 increase in home loan applications within several months.
  • Instituted a new service delivery model to address client pain points, improving customer satisfaction scores by 30% and generating repeat business.
  • Partnered closely with local business owners to increase small business loan production by 17%, enhancing branch performance within the business banking sector.
  • Developed training programs for frontline employees, raising compliance audit pass rates to 81% for the 2017 period.
  • Created and maintained monthly reporting of key customer engagement metrics, boosting the customer referral rate by 43% and enhancing service strategies.
  • Resolved product issue through consumer testing.
  • Led quarterly financial audits at Raleigh branches, identifying inconsistencies and improving financial controls which saved $16 in potential losses.
  • Led a targeted campaign integrating digital banking platforms, resulting in 76% more customer enrollments for online services in 2022.

Affiliations

  • National Association of Social Workers
  • American Bankers Association (ABA)
  • Completion of Washington Banking Systems and Compliance Course
  • American Marketing Association
  • Jaycees
  • Rotary International
  • Credit Union National Association (CUNA)
  • Graduate School of Banking at method
  • Institute of Community Bankers (ICB)
  • Corporate Social Responsibility Certificate from Lakeside Partners

Certifications

  • Chartered Financial Analyst (CFA) Level I - method
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Branch Manager (CBM) - American Bankers Association (ABA)
  • Salesforce

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