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Skills

  • Inventory management
  • Process improvement
  • Sales forecasting
  • Client needs assessment
  • Interpersonal communication
  • Order tracking and fulfillment
  • Vendor relationship management
  • Staff education and training
  • System equipment
  • Cross-departmental communication

Work Experiences

  • Assisted in the development of a new loyalty rewards program.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Assessed client needs for custom rigging solutions.
  • Collaborated with logistics teams.
  • Talked to customers about Power BI, outlined restrictions, and educated them on policies.
  • Achieved measurable improvement on Net Promoter Score from 29% to 22%.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Averaged 23% above sales targets.
  • Broke sales records at Chicago.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.

Summaries

  • Accurately predicted seasonal demand spikes.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Added 10 new partnerships through proactive outreach.
  • Bilingual communication skills in French.
  • Completed Lean in marine technologies.
  • Award-winning Marine Sales Associate known for increasing year-over-year sales by 57% through product bundling and innovative sales techniques.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept Marine Sales Representative skilled in market research, consistently recommending new products that increase the store's portfolio and boost unit sales.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 62% average satisfaction score.

Accomplishments

  • Negotiated with suppliers to secure favorable terms, reducing costs by 28% while maintaining product quality.
  • Guided customers through the purchase of Jira by providing detailed product knowledge, resulting in a 58% increase in sales over 2015.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Proposed and implemented a new seasonal display strategy, driving an increase in marine accessory sales by 64% during peak months.
  • Partnered with cross-functional teams to secure new product lines, expanding the company’s inventory by 18%.
  • Assisted customers in applying for marine financing options, leading to a 77% increase in closed deals.
  • Developed a customer rewards program that boosted repeat business by 59%, strengthening long-term client relationships.
  • Led a sales initiative for category resulting in revenue growth of $17 over 18 months.
  • Trained over 14 store associates in marine product knowledge and selling techniques, enhancing the overall team performance and increasing sales by 54%
  • Monitored competitor pricing strategies and proposed adjustments that improved competitive positioning and raised profitability by 40%.

Affiliations

  • Marine Electronics Association (MEA) Member
  • International Yacht Restoration School (IYRS) Alumni
  • Marine Retailers Association of the Americas (MRAA) Member
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Jaycees
  • Freemason
  • Specialized Boat Dealership Initiative (SBDI) Workshop Participant
  • American Society of Safety Professionals
  • Certified Boat Captain Credential Holder

Certifications

  • Certified Professional Yacht Broker (CPYB) - National Yacht Brokers Certification Program
  • Google Analytics Certification - Google
  • Maritime Security Awareness Training - Cedar Works
  • VIP Guest Service Certification - Cruise Lines International Association (CLIA)
  • Advanced Professional Development Certification - Marine Retailers Association of the Americas
  • Certified Sales Executive (CSE) – standard
  • Google Certified Professional Cloud Architect
  • Shipboard Cargo Handling Supervisor Certification - procedure
  • Apple Certified Associate (ACA)
  • Certified Fleet Manager (CFM) - NAFA Fleet Management Association

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