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Skills

  • On-Site Training Delivery
  • IT Training Program Development
  • LMS User Experience Design
  • Data-Driven Training Needs Analysis
  • Gamification in learning
  • Business operations
  • Reporting template development
  • Adult Learning Principle Application
  • Client relationship management
  • Risk mitigation planning

Work Experiences

  • Authored technical documentation and user guides for Workday, enabling a 20% decrease in customer support requests after deployment.
  • Administered security awareness training to over 15 users, leading to a documented reduction in phishing incidents by 29% within two years.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Boosted learner engagement levels by 67%.
  • Automated team leadership.
  • Analyzed feedback from 18 course evaluations to revamp material comprehensively, driving a 33% increase in post-training effectiveness.
  • Had an excellent attendance record and was always on time for work.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved an average satisfaction score of 53%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • An IT training consultant known for delivering high-quality learning experiences that increase user adoption of new technologies by 84% and cut training time by 7 hours.
  • Information Technology Training Consultant is a multi-talented Information Technology Training Consultant who is consistently rewarded for planning and operational improvements.
  • Achieved measurable improvements in client performance within three years.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Clear understanding of budget management and risk assessment as well as performance reporting training.
  • Adept at training analytics, using quantitative feedback to continually improve course materials and boosting overall learner success by 23%.
  • Achieved a 72% increase in certification pass rates.
  • Adheres to adult learning principles.
  • Achieved a 79% reduction in ramp-up time.

Accomplishments

  • Delivered workshops on agile methodologies, leading to 49% improvement in cross-functional team project completion rates.
  • Collaborated with department heads to update security compliance training, contributing to 29% reduction in compliance violations within 2019.
  • Authored detailed user manuals for SAP, contributing to a 72% reduction in post-deployment support inquiries.
  • Reduced training content development time by 15% through the implementation of process, enabling faster curriculum delivery across 4 locations.
  • Developed an online portal integrating self-paced learning paths, improving accessibility and completion rates by 64%.
  • Led the transition from in-person IT training to virtual e-learning systems for 16 employees, maintaining engagement rates of 66%.
  • Resolved product issue through consumer testing.
  • Led interactive technical workshops for 17 employees to enhance proficiency in Tableau, reducing support tickets by 59%.
  • Provided post-implementation system training for Workday across Computers Software departments, reducing system-related errors by 84% in first two years.
  • Tailored IT leadership courses for company managers, improving team project execution capabilities by 21%.

Affiliations

  • Jaycees
  • Rotary International
  • Certified Educational Technology Specialist – 2017
  • PMI Agile Certified Practitioner (PMI-ACP)®, 2024
  • National Council for Workforce Education (NCWE) Membership
  • E-learning Guild
  • Association for Computing Machinery (ACM)
  • American Marketing Association
  • Online Learning Consortium (OLC)
  • International Society for Technology in Education (ISTE)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Google Certified Associate Cloud Engineer
  • Certified Information Technology Professional (CITP)
  • Certified Professional in Talent Development (CPTD)
  • CompTIA Certified Technical Trainer (CTT+)
  • Certified Public Accountant
  • Certified Cloud Security Professional (CCSP)
  • CompTIA A+ Technician
  • Salesforce

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