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Skills

  • Learning Management System (LMS) implementation
  • Mentorship and Coaching
  • Data-Driven Training Needs Analysis
  • Gamification in learning
  • Cross-functional collaboration
  • Process improvement
  • Employee Onboarding Program Enhancement
  • Digital Transformation Facilitation
  • IT Skills Gap Assessment
  • Blended learning strategies

Work Experiences

  • Achieved estimated cost savings of $5.
  • Authored technical documentation and user guides for HubSpot.
  • Achieved results within the past year.
  • Collaborated cross-functionally with software developers.
  • Consulted with client stakeholders to identify key strategic training opportunities, increasing their workforce’s adoption of new digital tools by 79%.
  • Achieved a 18% increase in pass rates.
  • Analyzed feedback from 8 course evaluations.
  • Collaborated with HR to design a scalable IT leadership training program that improved tech project execution rates by 22%.
  • Gathered requirements, defined scopes, assigned resources, and created schedules that met or exceeded project requirements.
  • Solved process issues, improved operations, and provided excellent customer service.

Summaries

  • Adept in virtual and on-site training modalities, I’ve enhanced the skill sets of over 15 professionals across a range of IT systems, with a 35% approval rating.
  • Achieved a 84% approval rating.
  • Achieved results within the first one year.
  • Dedicated, forward-thinking, and adaptable to the changing needs of the company, customers, and projects.
  • Achieved a 83% improvement in team capabilities.
  • Achieved a 63% improvement in overall efficiency.
  • Within Computers Software, senior Information Technology Training Consultant and outstanding performer in process improvement and cross-functional collaboration.
  • Achieved a 69% adherence rate to global data protection standards.
  • Information Technology Training Consultant with 9 years of successful budget management and workflow optimization experience.
  • Successful at inspiring teams to meet tight deadlines.

Accomplishments

  • Resolved product issue through consumer testing.
  • Optimized the delivery of IT certification preparation workshops, resulting in an increase of certification attainment by 47% across 17 regions.
  • Implemented a scenario-based simulation training program for new software deployments, resulting in 30% faster end-user proficiency.
  • Collaborated with SMEs to update technical training materials, increasing course relevance and employee satisfaction ratings by 26%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with department heads to update security compliance training, contributing to 29% reduction in compliance violations within 2019.
  • Provided targeted refresher courses for legacy system users, decreasing operational downtime by 26%.
  • Designed a training framework for software upgrade rollouts, improving user compliance and decreasing support needs by 53% after deployment.
  • Coordinated the launch of an international IT training initiative for 6 global offices, improving employee technical competencies by 46%.
  • Reduced training content development time by 15% through the implementation of process, enabling faster curriculum delivery across 4 locations.

Affiliations

  • Blockchain Training Alliance Certified Member – 2015
  • Institute of IT Training (IITT)
  • Association for Computing Machinery (ACM)
  • Learning and Performance Institute (LPI)
  • Society for Information Technology and Teacher Education (SITE)
  • Certified ITIL Expert - 2022
  • Rotary International
  • American Society of Safety Professionals
  • International Association for Continuing Education and Training (IACET)
  • Certified Customer Success Manager (CCSM), 2018

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Google Certified Associate Cloud Engineer
  • Google Certified Professional Data Engineer
  • Google Certified Professional Collaboration Engineer
  • Certified Public Accountant (CPA)
  • Advanced Instructional Designer Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Ethical Hacker (CEH) by EC-Council
  • Certified Information Systems Auditor (CISA)

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