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Skills

  • Change management in IT environments
  • IT compliance with regulatory standards
  • Enterprise software deployment
  • Procedure equipment
  • Regulatory compliance
  • Communications
  • Agile framework
  • Digital transformation leadership
  • Operational improvement
  • Customer service

Work Experiences

  • Decreased average ticket resolution time by 64%.
  • Enabled scalability.
  • Found computer hardware and network system problems and used troubleshooting techniques to fix them.
  • Boosted productivity for over 8 team members.
  • Completed certification within several months.
  • Built and strengthened relationships with key internal teams and external stakeholders, resulting in on-time project delivery for 17% of IT implementations.
  • Developed a remote work IT support model.
  • Drove strategic initiatives.
  • Achieved a 19% reduction in downtime.
  • Collaborated with management teams to plan, develop, coordinate, and implement technical strategies that were in line with the client's vision, mission, and purpose.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leader in directing complex system operations, maintenance, and support.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Aligned operations across 2 departments.
  • Clear understanding of stakeholder engagement and team leadership as well as stakeholder engagement training.
  • By developing, delivering, and supporting strategic plans, I'm used to driving efficiency and effectiveness.
  • The ability to translate technical requirements into business solutions has been demonstrated.
  • Accelerated application release cycles.
  • Achieved annual cost savings of $18.
  • Looking for a position that will allow me to advance in my career with a forward-thinking company.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Conceived and implemented an incident reporting system, reducing response time to critical IT issues by 83% and enhancing incident resolution tracking.
  • Implemented and supervised the use of advanced data encryption protocols to secure sensitive customer data, achieving compliance with system.
  • Spearheaded a company-wide digital transformation project, reducing manual processing time by 65% and introducing automation tools to all major departments.
  • Worked cross-functionally with HR and Operations to establish remote work technologies, increasing team productivity by 78% across distributed locations.
  • Led IT due diligence efforts for 18 successful mergers and acquisitions, ensuring smooth IT integration with minimal downtime.
  • Managed the approval process for IT budgets totaling $16, resulting in cost-efficient solutions without compromising quality or performance.
  • Responsible for the successful cloud migration of mission-critical applications, improving uptime by 65% and annual cost savings of $14.
  • Trained 2 employees on new software and hardware tools, increasing user adoption rates by 69% and improving system utilization.

Affiliations

  • Certified in Risk and Information Systems Control (CRISC)
  • Cybersecurity and Infrastructure Security Agency (CISA) Part of 2022
  • Internet Society (ISOC)
  • American Society of Safety Professionals
  • Project Management Institute
  • Enterprise Cloud Solutions User Group
  • Institute for the Certification of Computing Professionals (ICCP)
  • CompTIA
  • American Medical Informatics Association
  • Certified Cloud Security Professional (CCSP)

Certifications

  • Certified in Risk and Information Systems Control (CRISC)
  • First Aid/CPR Certified
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • CompTIA A+ Technician
  • CompTIA Cloud+ Certification
  • ITIL® v4 Foundation Certification
  • TOGAF 9 Certification
  • Azure Fundamentals (AZ-900)
  • Certified SAFe® Agilist
  • Certified Public Accountant (CPA)

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