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Skills

  • Communications
  • Banquet coordination
  • Daily specials memorization
  • Handling special dietary requests
  • Event catering leadership
  • Cross-functional teamwork with kitchen staff
  • Event coordination for large-scale gatherings
  • Wine service
  • Conflict resolution skills
  • Project organization

Work Experiences

  • Transported Workday to one year customer locations.
  • Collaborated with chefs on daily specials.
  • Collaborated with standard customers to determine their needs and deliver framework service.
  • Achieved a 32% boost in high-value bookings.
  • Boosted loyal clientele retention.
  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.
  • Assisted in the creation of a streamlined check splitting process.
  • Boosted sales of high-margin dishes by 68%.
  • Adhered to ITIL food safety guidelines.
  • Answered 15 calls per one year to help customers with their questions and concerns.

Summaries

  • Collaborative team player skilled in event coordination.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • At metric restaurant, creative floor leader with 7 years of experience serving 11 dinner guests.
  • Front of House Worker with 7 years of successful project management and stakeholder engagement experience.
  • Adept at leading catering teams for events.
  • Collaborative team player skilled in event coordination for gatherings of up to 15 guests, ensuring smooth operation while exceeding client expectations and receiving frequent positive feedback.
  • Adopt a people-first attitude in customer interactions.
  • Clear understanding of team leadership and client relations as well as team leadership training.
  • Front of House Worker with over 3 years of metric and system service experience.
  • Addressed customer concerns before escalation.

Accomplishments

  • Utilized guest feedback surveys to identify and implement service improvements, resulting in 70% increase in repeat customers within 2024.
  • Served as the point of contact for customer complaints and feedback, resolving issues efficiently and improving overall service ratings.
  • Introduced a table-check rotation that improved guest touchpoints and reduced unresolved issues, boosting overall guest satisfaction scores by 70%.
  • Formalized training for waitstaff resulting in the team consistently exceeding sales targets for specialty drinks and appetizers by an average of 59% over 9 months.
  • Facilitated seamless communication between waitstaff and kitchen, resulting in a 41% reduction in order errors.
  • Collaborated with management in developing new customer service protocols, leading to 19% improvement in service wait times.
  • Resolved product issue through consumer testing.
  • Provided personalized recommendations and extensive knowledge of menu offerings to guests, contributing to a 61% increase in beverage and dessert orders.
  • Maintained par stock of FOH materials, avoiding both shortages and surplus by tracking usage effectively, resulting in 81% cost savings.
  • Designed and conducted orientation sessions for restaurant staff, improving onboarding efficiency and reducing training duration by 41%.

Affiliations

  • Freemason
  • National Association of Social Workers
  • National Restaurant Association (NRA)
  • American Culinary Federation (ACF)
  • Jaycees
  • Food and Beverage Managers Association (FBMA)
  • Association for Computing Machinery
  • American Medical Informatics Association
  • International Association of Venue Managers (IAVM)
  • Event Planning Association Columbus

Certifications

  • Apple Certified Associate (ACA)
  • Responsible Beverage Service (RBS) Certification
  • Crowd Control Management Certification
  • Food Safety Manager Certification
  • Certified Hospitality and Tourism Professional (CHTP)
  • Salesforce
  • Front Desk Representative Certificate (AHLEI)
  • Allergen Awareness Certification
  • CPR and First Aid Certification
  • Certified Public Accountant (CPA)

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