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Skills

  • Conflict resolution
  • Mac systems
  • Staff education and training
  • Document scanning
  • Mobile Device Deployment
  • Data entry
  • Clerical support
  • Team Leadership
  • Help Desk Operations
  • Public speaking

Work Experiences

  • I'm responsible for growing my skills in providing on-site support for desktop hardware, software, emails, printers, and network issues.
  • Collaborated with operations on financial software upgrade.
  • I'm learning how to manage a computer network.
  • Administered cloud backups on procedure.
  • Collaborated with the cybersecurity team to deploy multi-factor authentication (MFA) protocols, reducing unauthorized access attempts by 21%.
  • Installed wiring, cabling, and devices to set up, repair, and optimize networks.
  • Achieved compliance for two consecutive years.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Administered cloud backups on method, maintaining 41% data restoration success during emergency recoveries.

Summaries

  • Seeking an opportunity to apply budget management and team leadership in a problem-solving role with a company in the Miscellaneous sector.
  • A forward-thinking IT Technician proficient in cloud services monitoring to guarantee 33% uptime across critical systems, translating to consistent business continuity.
  • Clear understanding of vendor management and workflow optimization as well as data analysis training.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Motivated IT Technician with experience managing large-scale projects, including budgeting and administration.
  • Subject matter expert on Workday with exceptional skills and knowledge in performance reporting.
  • Competent IT Technician with experience assisting system users with a wide range of computer, mobile device, and peripheral equipment issues.
  • IT Technician is a multi-talented IT Technician who is consistently rewarded for planning and operational improvements.
  • Excellent IT Technician with 16 years of experience providing exceptional support to users at all levels.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with cross-functional teams to plan and successfully migrate 2 data sets to cloud infrastructure with zero data loss.
  • Proposed
  • Achieved Salesforce certification, enhancing knowledge and implementation of SAP security protocols.
  • Solved
  • Documented and resolved standard which led to category.
  • Documented
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Decreased average hardware repair time by 20% through more efficient diagnostics and part replacement strategies.
  • Business Development: Initiated two key partnerships which resulted in framework revenue growth.

Affiliations

  • IT Service Management Forum (itSMF) International
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Cisco Networking Professionals Forum
  • Linux Professional Institute (LPI) Member
  • Cloud Computing Association (CCA)
  • Society of Human Resource Management
  • Association for Information Systems (AIS)
  • Tech Support Forum Member
  • International Association of Administrative Professionals

Certifications

  • CompTIA Security+ Certified
  • Fortinet NSE 4 - Network Security Professional
  • Certified Cloud Security Professional (CCSP)
  • CompTIA A+ Certified
  • Certified Wireless Network Professional (CWNP)
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • CompTIA Network+ Certified
  • Palo Alto Networks Certified Cybersecurity Entry-level Technician (PCCET)
  • Amazon Web Services (AWS) Certified Solutions Architect

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