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Skills

  • Presentation and public speaking skills
  • Daily branch operations oversight
  • Product knowledge (banking, loans, mortgages)
  • Customer satisfaction improvement
  • Operational improvement
  • Regulatory compliance
  • Sales strategy development
  • Performance Monitoring and Feedback
  • Operational efficiency improvement
  • Business operations

Work Experiences

  • Conducted detailed financial assessments with clients.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted performance reviews for staff.
  • Achieved results within the first one year.
  • Achieved a 24% faster transaction approval process.
  • Answered 14 calls per 6 months to help customers with their questions and concerns.
  • Added $17 in new deposits.
  • Boosted profitability by 81% in 2020.
  • Achieved Innovation Award for exceeding customer service targets for 3 consecutive quarters.
  • Achieved top performance ranking in 2019.

Summaries

  • Achieved top 5% ranking in 2017.
  • Adept at turning around branch profitability.
  • Strengths in cross-functional collaboration and client relations backed up by Banking and Financial Services training.
  • Adept at aligning branch operations with regional business initiatives.
  • Demonstrated ability to use a network of customer contacts to improve customer understanding and implement business-growth strategies.
  • Achieved 18% increase in profitability.
  • Adept at managing complex branch operations.
  • Accomplished Branch Banker Team Leader committed to helping small businesses achieve financial success. Expertise in market analysis, investment strategy and portfolio management. Detail-oriented and tech-savvy professional proficient in Salesforce and Microsoft Excel.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Boosted profitability by 57%.

Accomplishments

  • Successfully led a team through 5 audit cycles, with zero compliance violations, maintaining adherence to method.
  • Managed daily operations to ensure the branch completed 8 complex transactions per week with near-zero error rate.
  • Exceeded quarterly personal and team sales quotas by an average of 83% over 18 months, contributing to branch profitability.
  • Facilitated a seamless branch merger, retaining 75% of existing clients and growing new account openings by 85%.
  • Utilized data analysis tools to monitor and improve daily operational efficiencies, leading to a 35% reduction in customer wait times.
  • Pioneered a client referral program that increased new customer acquisition by 61% over the past year.
  • Co-led a team to integrate SAP across multiple branches, improving system-wide operational efficiency and customer engagement.
  • Collaborated with team of 7 in the development of program.
  • Spearheaded integration of new financial technology that reduced manual processes by 23% and improved overall branch efficiency.
  • Documented and resolved method which led to category.

Affiliations

  • Commercial Finance Association (CFA) – Member
  • Financial Planning Association (FPA)
  • Society of Financial Service Professionals (FSP)
  • Association of Information Technology Professionals
  • Leadership Development Network for Financial Advisors
  • Member, National Customer Service Association (NCSA) for Banking
  • Financial Management Association (FMA)
  • Financial Executives International (FEI)
  • National Association of Social Workers
  • Member, Institute of Certified Bankers (ICB), focusing on mortgage lending

Certifications

  • Diploma in Retail Banking Conduct of Business (RBCoB) - Harbor & Co.
  • Leadership in Bank Management Certified by ABA
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Certified Business Development Professional (CBDP) by American Bankers Association
  • Certified Branch Manager (CBM) by the Institute of Certified Bankers
  • Certified Banking Operations Expert (CBOE) from Financial Management Institute
  • Salesforce
  • Certified Treasury Professional (CTP)
  • Chartered Financial Consultant (ChFC)

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