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Skills

  • Career planning
  • Mediation and crisis intervention
  • Relationship development
  • Counseling and therapy
  • Advising session scheduling system management
  • Organization
  • Professional referral network
  • Communications
  • Budgets
  • Student records management

Work Experiences

  • Analyzed trends in advising data.
  • Advised students on course selections.
  • Achieved program.
  • Assisted in streamlining advising processes with a new CRM tool, leading to a 9% improvement in response times.
  • Assisted non-traditional students in navigating unique advising needs, increasing retention rate by 55%.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Collaborated with faculty.
  • Advised administrative staff on student queries.
  • Conducted academic advising sessions.
  • Conducted career advising sessions.

Summaries

  • Attentive to early warning signs of harmful behavior in students so that preventive counseling can be provided.
  • Addressed academic challenges using data analysis.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Exceptional at achieving the goals of the counseling program by providing students with preventative education, advocacy, mediation, and counseling.
  • Achieved Top Performer recognition.
  • Achieved a 9% reduction in response times.
  • Advising Assistant with 12 years of successful stakeholder engagement and risk assessment experience.
  • Achieved consistent 37% satisfaction ratings.
  • Advised over 13 students.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Collaborated with faculty and administration to streamline advising processes, reducing advising wait times by 42%.
  • Trained new advising staff on software systems and protocols, improving team efficiency by 53% within 14 weeks.
  • Served as a point of contact for 12 students, assisting with academic advising tasks during peak registration periods to ensure compliance.
  • Mentored 18 new students each year through the SAP, improving freshman retention rates by 79%.
  • Developed custom advising strategies for first-generation college students, resulting in a 79% increase in first-year retention.
  • Documented and resolved standard which led to framework.
  • Researched and analyzed student advising trends, presenting findings to compliance which led to improved advising strategies and a 50% increase in graduations.
  • Advised students on suitable degree pathways and elective courses, improving curriculum compliance by 49%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 18 in the development of process.

Affiliations

  • Mentorship Program Coordinator Network
  • Toastmasters
  • Society for College and University Planning (SCUP)
  • Educational Support Services Association
  • National Association for College Admission Counseling (NACAC)
  • Peer Advising Leadership Forum
  • University Student Advising Council
  • American College Personnel Association (ACPA)
  • Project Management Institute
  • Jaycees

Certifications

  • National Career Development Association (NCDA) Certified Career Counselor
  • Stress Management and Wellness Coaching for Educators - Beacon Labs
  • Apple Certified Associate (ACA)
  • Data Analytics for Student Outcomes - Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • Certified Student Success Coach
  • Project Management Professional (PMP)
  • Certified Data-Driven Decisions in Advising Professional
  • Certified Academic Advisor (CAC) - Harbor & Co.
  • Time Management for Educators - Summit Group

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