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Skills

  • Client progress assessment
  • Excellent written and oral communication
  • Substance abuse
  • Developing individualized case plans
  • Court procedures
  • Crisis intervention techniques
  • Juvenile intake and orientation
  • Conflict mediation and resolution
  • Trained in defensive tactics
  • DOP protocols

Work Experiences

  • Built relationships with local community centers to provide constructive, alternative activities for troubled youth.
  • Assisted senior probation officers in contacting and interviewing juveniles on probation to assess adherence to court-mandated requirements.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • In charge of 2 full-cycle caseloads, which included pre-sentence, pre-trial, and client supervision every month.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Worked with staff at the institution, local law enforcement, mental health boards, county attorneys, and treatment providers.
  • Began crisis intervention following official crisis communication plans and training.
  • Better understood diverse probation clients.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Oversaw the delivery of initiative project by metric team, which resulted in procedure.

Summaries

  • Collaborative Juvenile Probation Officer Intern.
  • Adept in case file analysis.
  • Career-driven Juvenile Probation Officer Intern.
  • Conducted random home visits.
  • Built trust-based relationships with youth.
  • Adaptable and focused, with a strong desire to succeed.
  • Adept in conflict mediation.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Collaborative Juvenile Probation Officer Intern proficient in coordinating with legal professionals, mental health teams, and families to ensure individualized action plans for juvenile clients.
  • Contributed to President's Club for team excellence.

Accomplishments

  • Worked with a multi-disciplinary team to evaluate risks and provide recommendations for action plans tailored to high-risk juveniles.
  • Improved communication channels between stakeholders such as parents, educators, and law enforcement during probation periods.
  • Developed a mentorship initiative that paired probation participants with community leaders, resulting in a 45% reduction in repeat offenses.
  • Supported probation officers by gathering data and presenting findings on recidivism rates among youth, contributing to program adjustments.
  • Wrote detailed reports on program outcomes, including participant compliance and success rates, contributing to departmental annual reviews.
  • Conducted interviews and needs assessments to determine suitable rehabilitation programs for juvenile participants.
  • Enhanced the department’s case management system by introducing new data-entry protocols, cutting error rates by 83%.
  • Collaborated with team of 17 in the development of system.
  • Assisted in the intake process of juveniles referred to the probation office, ensuring all required legal documentation was complete and filed appropriately.
  • Established a re-entry program in collaboration with local shelters, which reduced homelessness among juveniles by 15%.

Affiliations

  • Peer Counselor for Juvenile Justice in Phoenix
  • International Listening Association (ILA) program
  • Project Management Institute
  • National Organization of Forensic Social Work (NOFSW)
  • American Probation and Parole Association (APPA)
  • Volunteer Probation Officers Group in Phoenix
  • Member of the Youth Crime Prevention Coalition in Austin
  • Society of Women Engineers
  • Association for Criminal Justice Research (ACJR) – National Chapter
  • Association of Information Technology Professionals

Certifications

  • CompTIA A+ Technician
  • Certified Adolescent Mental Health Counselor - standard
  • Google Certified Professional Cloud Architect
  • Probation Officer Safety and Defensive Tactics Certification - category
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Treatment Specialist for Juvenile Offenders - framework
  • Cisco Certified Network Associate (CCNA)
  • Certified Conflict Resolution Specialist (CCRS) - method
  • Trauma-Focused Cognitive-Behavioral Therapy (TF-CBT) Certification - Northwind

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