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Skills

  • Interpersonal communication
  • Wine pairings
  • Conflict and dispute resolution
  • Invoice generation
  • Dining crew workflow optimization
  • CCTV
  • Insurance billing
  • Team building
  • Team management
  • First Aid/CPR

Work Experiences

  • Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses.
  • Prepared and maintained the buffet and salad bar by monitoring potential sources of contamination, checking temperatures, restocking food, and checking temperatures.
  • Assisted servers with drink and dessert orders.
  • Contributed to a monthly sales increase of $8.
  • Used Asana to keep track of seated guests and available seating.
  • Accelerated new hire onboarding.
  • Immediately recognized VIP customers and gave them special treatment, including preferred tables.
  • Achieved a 2019 team award for 'Best Host Experience' by leading an initiative to improve table assignment accuracy and guest seating times.
  • Contributed to category's first-place ranking in metric.
  • Achieved a 44% reduction in delays.

Summaries

  • Dining Room Host is a hardworking and dependable Dining Room Host who excels at cross-functional collaboration and performance reporting.
  • Communicative and team-oriented, with Workday expertise.
  • Dining Room Host with process improvement and cross-functional collaboration abilities.
  • Experienced Dining Room Host with an analytical and critical thinking approach to continuous improvement.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Looking forward to taking on a new challenge with a successful team.
  • Proficient in promoting category by leveraging risk assessment and process improvement knowledge.
  • Serving professional with experience in the dining room and kitchen, as well as restaurant maintenance procedures and quality standards.
  • Process, initiative, and metric are all available.
  • Proven track record of motivating launched to achieve team, individual, and management goals.

Accomplishments

  • Assisted in executing a reservation no-show reduction strategy that improved table availability and increased revenue by 64%.
  • Organized and facilitated staff training on customer service techniques which led to a 21% increase in guest satisfaction scores.
  • Demonstrated exceptional organization skills by managing a high volume of reservations using program, keeping guest experiences seamless.
  • Communicated effectively with staff and guests during high-traffic hours, maintaining a turnover rate of under one year per table and increasing guest throughput.
  • Developed a more efficient scheduling system that cut staff hours by 80% while maintaining a high level of customer service.
  • Developed rapport with returning guests through attentive and personalized service, contributing to a 20% increase in repeat clientele.
  • Managed guest reservations for events, ensuring smooth coordination between hosts, kitchen staff, and cleaning crew for 7 large events annually.
  • Coordinated with kitchen and cleaning staff to reduce table turnover time by 18%, allowing for faster seating and higher guest satisfaction.
  • Reduced the number of guest complaints related to wait times by 84% through proactive communication and efficient queuing strategies.
  • Utilized system to track guest preferences, leading to improved service personalization and more customer loyalty.

Affiliations

  • Member of the Association for Human Resources Management in Hospitality, contributing to discussions on staffing efficiency and reducing wait times, 2020.
  • Completed process food service and hospitality certification with the American Hotel & Lodging Educational Institute, 2022.
  • Participant in regional restaurant management forums, collaborating on innovative customer retention strategies for dining establishments, Phoenix, 2019.
  • Volunteer at the local chapter of the American Culinary Federation (ACF), assisting in food allergy awareness events, 2023.
  • Completed the Professional Host Program under procedure, focusing on effective communication with kitchen and wait staff, 2017.
  • Participated in hospitality leadership development webinars provided by the National Society of Minorities in Hospitality (NSMH), 2020–present.
  • Completed advanced problem resolution training through online modules provided by Harbor & Co., 2022.
  • Speaker at the annual Customer Experience Summit held in Seattle, sharing insights on boosting customer loyalty in dining establishments, 2017.
  • Completed specialized training in table turnover efficiency at Brightline's in-house training program for hosts and dining room staff.
  • Workshop attendee for Food Allergy Safety hosted by Northwind, focusing on back-of-house and front-of-house coordination, 2024.

Certifications

  • Introduction to Hospitality Management program
  • Certified Guest Service Professional (CGSP)
  • Certified Trainer in Restaurant Operations Summit Group
  • HACCP Certification for Food Safety 2016
  • Certified Customer Service Specialist (CCSS)
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • SAP Certified Application Associate
  • Cisco Certified Network Associate (CCNA)
  • Restaurant Leadership and Management Certificate Vantage 2021

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