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Patient Registration Representative resume examples

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Skills

  • Hardware evaluation
  • Problem resolution
  • Clerical support
  • Materials preparation
  • Communications
  • Strong verbal communication
  • Food preparation
  • Conflict resolution
  • Process implementation
  • Team Leadership

Work Experiences

  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Used SAP to make appointments.
  • Achieved results over a several months.
  • Achieved a 74% increase in patient satisfaction.
  • Collected payments and co-pays from customers who were enrolled in a wide range of insurance plans, adjusting amounts according to plan directives.
  • Collected copayments and kept track of my finances on a daily basis.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Answered an average of 16 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Explained treatment plans and payment options.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Successful in resolving paperwork and operational issues in order to complete registrations on time.
  • Motivated Patient Registration Representative with experience managing large-scale projects, including budgeting and administration.
  • A strategic thinker capable of improving departmental effectiveness, reducing patient processing times by 29% while enhancing overall satisfaction and maintaining compliance with healthcare policies.
  • Top-producing salesperson and industry expert in Healthcare.
  • A strategic thinker improving departmental effectiveness.
  • Using Adobe Creative Suite, effectively coordinates schedules and bed assignments.
  • To reduce errors and increase patient satisfaction, diligently collects and completes paperwork.

Accomplishments

  • Documented and resolved process which led to category.
  • Collaborated with IT department to resolve technical issues related to patient registration system, reducing downtime by 65% minutes.
  • Collaborated with finance department to reduce billing disputes by verifying insurance details at registration, leading to a 73% increase in payment collection.
  • Collaborated with team of 16 in the development of standard.
  • Demonstrated multitasking ability by managing inbound and outbound call center duties, with an average response time improvement of 25%.
  • Managed
  • Recorded
  • Collected and verified patient insurance information, reducing claim rejections by 54% and enhancing billing efficiency.
  • Resolved product issue through consumer testing.
  • Marketing: Implemented marketing strategies which resulted in system growth of customer base.

Affiliations

  • Medical Group Management Association (MGMA)
  • American Hospital Association (AHA)
  • American Medical Informatics Association
  • Patient Advocate Certification Board
  • National Association of Medical Staff Services (NAMSS)
  • College of Healthcare Information Management Executives (CHIME)
  • American Association of Healthcare Administration Management (AAHAM)
  • Association for Computing Machinery
  • Toastmasters
  • American Society for Healthcare Risk Management (ASHRM)

Certifications

  • Medical Terminology Certificate
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Certified Electronic Health Records Specialist (CEHRS)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Patient Experience Professional (CPXP)
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Certified Documentation Expert Outpatient (CDEO)
  • ServSafe

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