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Skills

  • Insurance verifying
  • Strong verbal communication
  • Project organization
  • Interpersonal and written communication
  • System updates
  • Food preparation
  • Conflict resolution
  • Inspection reviews
  • Data Management
  • Materials preparation

Work Experiences

  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Went over the doctors' daily care slips.
  • Achieved a 42% reduction in post-appointment billing disputes.
  • Assisted in the creation of a patient feedback initiative, collecting data that led to service improvements and a 64% boost in overall satisfaction.
  • Achieved 'Employee of the Month' recognition in 2021.
  • System helped me achieve $212,000.
  • Attended and completed PMP training, enhancing my knowledge of healthcare compliance and resulting in a 2 % drop in registration errors.
  • Created multi-threaded admin web applications based on initiative.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Was in charge of compiling and reviewing medical records.

Summaries

  • Medical administrative professional with 11+ years of experience in patient care.
  • Motivated Patient Registration Representative with experience managing large-scale projects, including budgeting and administration.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Clear understanding of process improvement and project management as well as data analysis training.
  • Patient Registration Representative is a multi-talented Patient Registration Representative who is consistently rewarded for planning and operational improvements.
  • Comprehensive knowledge of budget management and a dedication to patient satisfaction.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Professional with 14 years of progressive experience in the field who is highly organized and detail-oriented.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Collected and verified patient insurance information, reducing claim rejections by 54% and enhancing billing efficiency.
  • Balanced call center responsibilities while registering patients in person, managing an average of 17 inbound calls per shift.
  • Collaborated with team of 16 in the development of standard.
  • Integrated
  • Increased
  • Managed
  • Business Development: Initiated two key partnerships which resulted in procedure revenue growth.
  • Assisted in successfully implementing new registration software, driving a 60% faster intake process while maintaining a 53% error-free rate.
  • Resolved product issue through consumer testing.
  • Demonstrated multitasking ability by managing inbound and outbound call center duties, with an average response time improvement of 25%.

Affiliations

  • Freemason
  • College of Healthcare Information Management Executives (CHIME)
  • National Association of Healthcare Access Management (NAHAM)
  • American Academy of Professional Coders (AAPC) Certification Training
  • American Society for Healthcare Risk Management (ASHRM)
  • Lions Club
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Certified Revenue Cycle Professional (CRCP) Certification
  • Society of Human Resource Management (SHRM) - for healthcare-related HR roles

Certifications

  • Health Information Management Certification (HIM)
  • National Association of Healthcare Access Management (NAHAM) Certification
  • Certified Protection Officer (CPO)
  • Certified Public Accountant
  • Certified Healthcare Access Associate (CHAA)
  • Certified Professional Coder (CPC)
  • Healthcare Financial Professional Certification (HFMA)
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)

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