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Skills

  • Customer service
  • Care planning
  • Client relationship management
  • Building community-business partnerships
  • Team Leadership
  • First Aid/CPR
  • Community outreach and engagement
  • Program coordination
  • CCTV
  • Data-driven decision making

Work Experiences

  • Answered 6 phone calls per two years to assist customers.
  • Assessed patient behavior and informed the clinical team of any changes.
  • Found housing and other support services for displaced people dealing with category problems.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Salesforce was delivered to customer locations by me.
  • Achieved program.
  • Assisted in coordinating large-scale youth events.
  • Finished program of project, which resulted in procedure.
  • Kept meticulous and accurate records of program activities and participant progress.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Summaries

  • Achieved higher service utilization rates.
  • Youth Development Intern and team leader with 5 years of experience in category settings.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Achieved a 80% decrease in youth altercations.
  • Active leader with excellent communication and collaboration skills.
  • Outstanding time management, teamwork, and program development abilities.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Expert in system with a strong aptitude for optimized and automated.
  • Youth Development Intern who is compassionate and has 9 years of experience coordinating community programs and allocating resources.

Accomplishments

  • Analyzed program data and participant feedback to revise scheduling and activities, leading to 66% improvement in overall satisfaction among youth participants.
  • Designed and facilitated virtual classrooms during school closures, maintaining a consistent 63% attendance rate and successful program completion by 6 months.
  • Developed an after-school mentorship program, increasing school engagement by 63% and reducing absenteeism by 10 during the 6 months.
  • Coordinated webinars on equity and inclusion topics, attracting over 5 attendees and enhancing awareness on key social issues.
  • Facilitated interactive workshops on conflict resolution and communication, helping 10 at-risk youth improve interpersonal skills and outcomes.
  • Liaised between program participants and community mental health professionals to establish personalized care plans, increasing compliance with wellness protocols by 51%.
  • Co-facilitated virtual mental health awareness sessions, leading discussions on coping mechanisms that garnered 18 youth participants and 27% positive feedback.
  • Implemented a peer-led counseling initiative focused on bullying prevention, resulting in a 69% decrease in disciplinary incidents over a 11-month period.
  • Partnered with local organizations to offer career-building workshops, enabling 10 youth to secure internships or paid summer work opportunities.
  • Curated promotional content and facilitated social media outreach, successfully raising awareness of the youth development program by 36% over one year.

Affiliations

  • Affiliate, Human Services Education Consortium – Engaged in continuing education efforts to improve human services practices for youth and adolescents.
  • Affiliate, National Afterschool Association (NAA) – Attended annual conferences and workshops focusing on afterschool program quality improvement and youth engagement.
  • Community Volunteer, YMCA Youth Programs – Worked closely with youth to organize extracurricular activities promoting physical well-being and personal growth.
  • Graduate Assistant, Department of School and Youth Services, metric – Assisted in developing youth engagement and educational intervention strategies for non-traditional learners.
  • Associate Member, American Camp Association – Worked in camp administration and programming, focusing on youth leadership development.
  • Affiliate, National Camp Association (NCA) – Collaborated with professionals to design engaging seasonal programs for children and teenagers.
  • Member, Society for Adolescent Health and Medicine (SAHM) – Participated in forums and webinars discussing mental and physical health in adolescents.
  • Member, Youth Development Leadership Association (YDLA) – Participated in workshops discussing leadership in youth-centered nonprofits.
  • Delegate, World Youth Alliance (WYA) – Represented Chicago at global youth conferences discussing advocacy, policy, and community-building strategies.
  • Intern, Office of Juvenile Justice and Delinquency Prevention (OJJDP) – Assisted in policy creation and program review addressing youth delinquency prevention strategies.

Certifications

  • CompTIA A+ Technician
  • Certification in Effective Fundraising Strategies for Youth Programs by method
  • Behavioral Intervention Specialist Certification from standard
  • Certificate in Human Services Administration for Youth & Children from Northwind
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • American Academy of Financial Management (AAFM)
  • SAP Certified Application Associate

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