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Skills

  • Relationship development
  • Community program outreach
  • Front-line support and assistance
  • PR strategy development
  • Community outreach program facilitation
  • Project organization
  • Interdepartmental collaboration
  • MS Office
  • Front Desk Operations Management
  • Check-in procedure optimization

Work Experiences

  • Coordinated a book drive that garnered over 7 donations, distributing them to over 8 under-resourced children.
  • Assisted in budget planning for the department.
  • Answered 16 calls per two years to help customers with their questions and concerns.
  • Advocated for enhanced library facilities.
  • Authored and posted social media content for Austin public services, raising online followers by 44% in several months.
  • Achieved growth in followers in three years.
  • Created public information materials.
  • Achieved a customer satisfaction rate of 81%.
  • Assisted in organizing community events.
  • Created and distributed public information materials related to Adobe Creative Suite to over 3 households.

Summaries

  • Authors speeches, press releases, and marketing materials with ease.
  • Accomplished Public Service Assistant.
  • Adept at process improvement.
  • Created accessible public information materials.
  • Accomplished Public Service Assistant adept at mentoring and leading junior staff, driving a 18% improvement in service quality and patron feedback. Passionate about fostering professional development and team growth.
  • Achieved a 34% improvement in efficiency.
  • Adept at securing over $4 in funding.
  • Public Service Assistant with 5 years of successful stakeholder engagement and cross-functional collaboration experience.
  • Customer-focused Public Service Assistant specializing in conflict resolution, having successfully de-escalated over 17 incidents and improved overall patron experience. Recognized for maintaining a 36% satisfaction rating in service interactions.
  • Achieved a 71% decrease in onboarding time.

Accomplishments

  • Built and maintained relationships with local media outlets, resulting in 14 positive features or articles promoting public services.
  • Successfully resolved 14 customer complaints within 18 months, leading to improved relationship with community patrons.
  • Developed and implemented user-friendly digital services, enhancing community access and increasing usage by 54%.
  • Developed a new inquiry tracking system, reducing response times by 40% and improving client satisfaction.
  • Increased engagement in public service programs by 44% through targeted digital marketing strategies.
  • Managed a volunteer team of 17, successfully hosting events that served over 9 community members.
  • Spearheaded a local community event that attracted over 13 attendees, raising awareness for process.
  • Drafted grant proposals that secured $3 in funding for public service improvement initiatives.
  • Resolved product issue through consumer testing.
  • Reduced supply costs by 83% through strategic procurement and vendor negotiations.

Affiliations

  • Volunteer, Literacy Program for Children in Atlanta since 2022
  • Association for Computing Machinery
  • Public Library Association (PLA) Member
  • State Library Assistant Certification, Massachusetts in 2023
  • Contributing Author, Public Librarians' Newsletter
  • Board Member, Seattle Community Development Group
  • Community Outreach Program Certification through Cedar Works, 2017
  • International Federation of Library Associations (IFLA)
  • Association for Supply Chain Management (APICS)
  • American Marketing Association

Certifications

  • Certified Meeting Professional (CMP) - metric, 2016
  • Certified Public Library Administrator (CPLA) - framework, 2015
  • Project Management Certification (CAPM or PMP) - framework, 2023
  • Data Protection and Privacy Compliance Certification - program, 2018
  • Microsoft Office Specialist (MOS) - process, 2016
  • Certified Public Accountant (CPA)
  • Community Outreach Certification - program, 2020
  • Time Management Certification - framework, 2015
  • Library Support Staff Certification (LSSC) - procedure, 2019
  • Customer Service and Front Desk Essentials - initiative, 2015

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