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Skills

  • Hull integrity inspections per regulatory standards
  • Team oversight
  • Relationship development
  • Documentation and repair reporting
  • MS Office
  • Cost-saving through efficient maintenance
  • Hands-on leadership in technical teams
  • Fuel systems troubleshooting and repair
  • Process improvement
  • Fiberglass repair and refinishing

Work Experiences

  • Conducted training programs for vessel crews.
  • Achieved results in 2021.
  • Collaborated with a team of 16 technicians to complete $14 worth of vessel upgrades on time and under budget.
  • Actively participated in cross-functional safety audits.
  • Collaborated with a team of 15 technicians.
  • Authored concise repair reports that helped reduce investigation times into recurring issues by 18%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Completed rehabilitation within several months.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved Top Performer recognition.

Summaries

  • Achieved measurable improvements in technical service delivery.
  • Strengths in project management and process improvement backed up by Miscellaneous training.
  • Applied to HubSpot vessels.
  • Adept at customer communication and service.
  • Adept at customer communication and service, creating tailored solutions that extend vessel lifespans and enhance client satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adaptable professional focused on welding operations.
  • Adaptable professional with a focus on executing complex welding operations on marine hull structures, maintaining 100% compliance with ITIL guidelines.
  • Achieved results in 2017.
  • Conducted comprehensive quality assurance checks.

Accomplishments

  • Surpassed company productivity targets by 65%, consistently completing service assignments ahead of scheduled deadlines for 2023.
  • Reviewed and optimized warranty claim processing, reducing resolution times by 71% and improving customer satisfaction ratings.
  • Successfully trained a team of 15 technicians on safety compliance procedures, reducing incidents by 47% in 2022.
  • Documented and resolved method which led to procedure.
  • Reduced fuel consumption by 33% by upgrading engine calibration and optimizing engine performance on initiative.
  • Upgraded marine propulsion systems for 7 vessels, improving fuel efficiency by 71% while maintaining compliance with environmental regulations.
  • Troubleshooted and repaired complex electrical system malfunctions using Microsoft Excel, minimizing vessel downtime by 20%.
  • Delivered comprehensive training in ITIL to junior technicians, resulting in a 83% increase in procedural adherence by 2021.
  • Trained crew on emergency repair procedures, leading to a 76% reduction in unscheduled service calls for category.
  • Optimized inventory control for marine repair parts, reducing operational costs by 49% through more accurate forecasting and procurement.

Affiliations

  • International Maritime Contractors Association (IMCA)
  • Society of Human Resource Management
  • International Council of Nurses
  • Institute of Marine Engineering, Science & Technology (IMarEST)
  • Freemason
  • United States Power Squadrons (USPS)
  • International Maritime Lecturers Association (IMLA)
  • American Shipbuilding and Repair Industry Association (ASNRA)
  • International Boat Industry Association
  • Yacht Captain's Association

Certifications

  • Certified Business Analysis Professional (CBAP)
  • US Coast Guard Auxiliary Telecommunications Operator Certificate
  • Advanced Shipboard Firefighting Certification
  • Yacht & Small Craft Surveyor Certification
  • Master Mechanic Certification - National Marine Manufacturers Association (NMMA)
  • Certificate in Marine Propeller and Shaft Alignment
  • Google Certified Professional Cloud Architect
  • Safe Vessel Operations Certificate
  • Apple Certified Associate (ACA)
  • Marine Corrosion Certification by ABYC

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