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Skills

  • Problem resolution
  • Business operations
  • Supervision
  • Compliance with program
  • Cross-functional team collaboration
  • Customer support and issue resolution
  • First Aid/CPR
  • Internal department collaboration
  • Customer relationship management
  • Customer service

Work Experiences

  • Collaborated with the audit team to ensure internal controls on processed transactions were consistently in effect, achieving an error-free audit review.
  • Collaborated with the IT team to improve transaction logging features, which reduced downtime by 57% during peak transactions.
  • Checked each applicant's credit history, personal references, and employment history.
  • Balanced end-of-day reports.
  • Aided in career development.
  • Achieved improvements within 2023.
  • Achieved Outstanding Service Award-winning performance in process innovation.
  • Achieved a 41% improvement in transaction throughput.
  • Advised management on improving settlement workflow for Asana, resulting in a 42% improvement in transaction throughput.
  • Collaborated with the technology team.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Self-driven and dependable, with strong teamwork, problem-solving, and organizational abilities.
  • Coordinated prompt resolution of customer inquiries.
  • Collaborative team player with a focus on enhancing transaction processes through cross-departmental initiatives resulting in shorter transaction approval cycles.
  • Consistently delivered accurate results.
  • Strengths in strategic planning and budget management backed up by Human Resources training.
  • Consistently produced quality results.
  • Addressed transactional discrepancies.
  • Closed within mandated timelines.
  • Achieved a resolution rate of 61%.

Accomplishments

  • Deployed data analysis tools to assist in regulatory audits, reducing audit prep time by 9 hours.
  • Created workflow assessment reports used in resolving 14 client complaints, decreasing client response delays by 22%.
  • Proficiently processed over 16 transactions daily, ensuring accurate reconciliation and compliance with financial standards.
  • Mitigated financial risk by identifying and adjusting processes in line with new regulatory requirements, contributing to compliance rate improvement.
  • Provided customer service support by resolving escalated transaction disputes, resulting in a 17% increase in client satisfaction ratings.
  • Liaised with engineering to enhance system integration for transaction reviews, cutting down verification times by 23% %.
  • Participated in the development of a centralized transaction tracker, resulting in fewer manual interventions and a processing speed improvement of 79% %.
  • Automated recurring financial transaction reports, increasing data extraction accuracy and reducing report generation time by 52%.
  • Led transaction processing for Asana, ensuring timely completion of cross-border payments to 6 countries, adhering to global regulations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Society of Women Engineers
  • Business Process Management Institute (BPMI)
  • National Association for Credit Management (NACM)
  • RegTech Association
  • Institute for Internal Controls (IIC)
  • American Marketing Association
  • Payments Association of program
  • Association of Certified Anti-Money Laundering Specialists (ACAMS)
  • Chartered Financial Analyst (CFA) Institute
  • Rotary International

Certifications

  • Chartered Wealth Manager (CWM)
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Certified Public Accountant (CPA)
  • Financial Modeling and Valuation Analyst (FMVA) Certification
  • Lean Six Sigma Green Belt Certification
  • Google Certified Professional Cloud Architect
  • Certified Payments Professional (CPP)
  • Apple Certified Associate (ACA)
  • Certified Financial Planner (CFP)
  • CompTIA A+ Technician

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