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Skills

  • First Aid/CPR
  • Process improvement
  • Feedback-driven process adjustments
  • Document tracking and management
  • Business operations
  • Relationship development
  • Operational improvement
  • Team building
  • File digitization initiatives
  • Customer service excellence

Work Experiences

  • Advised engineering on regulatory changes to ensure headings and permit classifications met updated 2016 standards.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported SAP to one year customer locations.
  • Decreased permit processing times by 85% by introducing a newly designed digital submission form.
  • Oversaw the delivery of method project by procedure team, which resulted in method.
  • Conducted inspections on submitted plans to verify zoning compliance, resulting in quicker permit approvals for metric projects.
  • Created specialized reports on permit activity.
  • Achieved improvement in 2021.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Accomplished Permit Clerk with a proven ability to reduce permit processing times by 42% through process re-engineering. Expert in conducting detailed inspections and identifying non-compliance issues.
  • Accomplished Permit Clerk.
  • Collaborative Permit Clerk.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Client-focused Permit Clerk with strong communication skills and attention to detail. Created instructional materials for applicants that boosted permit approval rates by 33%, ensuring smoother application procedures.
  • Collaborative Permit Clerk who excels in communication with contractors and external agencies, ensuring legal compliance while expediting high-priority permits and reducing wait times by 15 weeks.
  • Customer-centered Permit Clerk.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Decreased processing errors.

Accomplishments

  • Reduced incoming inquiry response times by 79%, ensuring contractors and developers received swift communications about their permits.
  • Assisted with city-wide compliance audits, ensuring that all files and permits passed regulatory scrutiny with 42% accuracy.
  • Managed the coordination of permit applications between 3 internal departments and external stakeholders, ensuring smooth and timely approvals.
  • Created step-by-step permit guides for public use, reducing the number of incomplete or incorrect submissions by 34%.
  • Implemented comprehensive file digitization process, leading to 64% faster retrieval of past permit data.
  • Facilitated timely completion of project inspections by ensuring permits were issued within 4 business days of receiving completed applications.
  • Facilitated onboarding of new team members, reducing ramp-up time by 8 weeks through improved training materials and documented processes.
  • Integrated new document storage systems, resulting in a 68% decrease in physical storage requirements and enhancing data security.
  • Improved departmental workflows by digitizing 4 years of archived permit records, reducing search time by 83%.
  • Documented and resolved process which led to initiative.

Affiliations

  • LEED Accredited Professional - Green building and sustainable permit compliance
  • American Institute of Constructors (AIC) - Contributed insights for regulatory compliance improvements
  • Automated Document Tracking Certification - Issued for expertise in digital documentation systems
  • Municipal Clerk Certification Program - graduated in 2019
  • Building Code Clerks Coalition - Main facilitator for forum on compliance regulations
  • Association for Supply Chain Management (APICS)
  • International Building Code Council (IBC) - Expertise in code adherence and compliance
  • Society of Women Engineers
  • Association for Computing Machinery
  • American Association of Code Enforcement (AACE) - Participate in best practices webinars

Certifications

  • Project Management Professional (PMP) - procedure
  • OSHA Certification for Permit Clerks (method, 2018)
  • Governance, Risk, and Compliance Certification (system)
  • Construction Project Permit Coordination Certification - Power BI
  • Compliance and Regulatory Affairs Certification - Brightline
  • Fundamentals of Construction Regulations - framework
  • Certified Permit Technician (Vantage, 2015)
  • Certified Public Accountant (CPA)
  • Certified Document Imaging Architect (CDIA+) - procedure
  • Database Administration and Recordkeeping Specialist - Lakeside Partners

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