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Skills

  • Process improvement
  • Insurance billing
  • Confidential records
  • Project management
  • Operational improvement
  • Invoice generation
  • Medication Prescribing and Administration
  • Conflict resolution
  • Clerical support
  • Trauma-informed care

Work Experiences

  • Facilitated weekly group sessions to assist groups and individuals with a variety of issues.
  • Working with team members and customers to find workable solutions improved operations.
  • Created economic standards and provided viewpoints that were used in trend forecasting and policy formulation.
  • Used Salesforce to compile data gathered from various sources.
  • Created and improved treatment plans to assist clients in making progress.
  • Power BI was delivered to customer locations by me.
  • Designed community-based programs to address specific issues.
  • Achieved Excellence Award for excellence in peer-to-peer counseling, building trusting relationships with clients and maintaining a 49% satisfaction rate.
  • Demonstrated sensitivity to the clients' and families' cultural and linguistic needs.
  • Advised businesses, government and private agencies, and other clients on economic relationships.

Summaries

  • Proactive and methodical, with a thorough knowledge of standard.
  • At Lakeside Partners, I'm looking for a new professional challenge.
  • Design and development of successful initiative embedded software applications in the past.
  • With extensive training and experience, I am detail-oriented and well-qualified.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Standard and category have a proven track record.
  • Strong technical skills and experience in vendor management.
  • Certified Peer Support Specialist with project management and stakeholder engagement abilities.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Results-oriented Community and Public Service professional with cross-functional collaboration, vendor management, and cross-functional collaboration strengths.

Accomplishments

  • Helped establish an emergency peer hotline initiative, handling over 12 calls and successfully providing immediate mental health support during crises.
  • Integrated
  • Collaborated with case managers, clinical teams, and community organizations to implement individualized recovery plans that helped 16 clients successfully meet their personal goals within several months.
  • Solved
  • Created
  • Researched
  • Recommended
  • Resolved
  • Guided
  • Increased

Affiliations

  • Volunteered as a peer educator for Mental Health First Aid Canada, teaching community participants crisis recognition and peer intervention strategies.
  • Collaborated with Community Anti-Drug Coalitions of America (CADCA) to raise awareness around the role of peer support in substance misuse recovery.
  • Attended the Peer Support Coalition of America’s Summit (2015) to discuss strategies for integrating peer support across healthcare systems, shared insights on harm reduction.
  • Connected with community-driven efforts through Blue Cross Blue Shield’s Peer Support Alliance, providing peer counseling to policyholders overcoming substance use challenges.
  • Led regional meetings within the Dual Recovery Anonymous (DRA) network, a group focused on meeting the peer support needs of individuals managing both mental health and substance use disorders.
  • Attended annual conferences organized by the Association for Behavioral and Cognitive Therapies (ABCT) on integrating peer-delivered services in therapeutic settings.
  • Member of the Depression and Bipolar Support Alliance (DBSA) leveraging resources for group facilitation techniques and peer-driven interventions.
  • Joined Mental Health First Aid USA initiative as a certified peer support member, providing educational workshops on crisis intervention and mental health literacy.
  • Served on the International Certification Board of Recovery Specialists, staying current on industry developments and contributing to international standards of peer recovery support.
  • Member of the Journal of Recovery in Mental Health (JRMH) review board, where contributions focus on reviewing research surrounding peer-delivered mental health interventions.

Certifications

  • Certified Alcohol and Drug Counselor (CADC) - method
  • Certified Anger Management Specialist (CAMS-I) - process
  • Cisco Certified Internetwork Expert (CCIE)
  • De-escalation Techniques and Crisis Management Certification - procedure
  • Certificate in Peer Support Ethics and Boundaries - category
  • CompTIA Network+
  • CompTIA Security+
  • Certified In-Person Assister for ACA Enrollment - program
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CPRC - Certified Peer Recovery Coach (NCPRSS) - (National Certification)

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