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Skills

  • User interface understanding
  • Confidential records
  • Document scanning
  • Providing community referrals
  • Crisis intervention
  • Process improvement
  • MS Office
  • Forecasting skills
  • Operational improvement
  • Report writing

Work Experiences

  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Used Salesforce to compile data gathered from various sources.
  • Assessed the mental and physical conditions of clients by consulting with professionals, conducting interviews, and completing assessments.
  • Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized.
  • Achieved Excellence Award for excellence in peer-to-peer counseling, building trusting relationships with clients and maintaining a 49% satisfaction rate.
  • Finished process of project, which resulted in framework.
  • Power BI was delivered to customer locations by me.
  • Achieved successful outcomes for 56% of clients.
  • Achieved 68% improvement in dual diagnosis client management.
  • Kept my program knowledge up to date by doing budget management and quality assurance.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Process improvement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Standard are well-understood.
  • At Lakeside Partners, I'm looking for a new professional challenge.
  • Case management, documentation, and crisis intervention strategies are all excellent.
  • Expert at program planning and optimization for maximum reach.
  • Top-producing salesperson and industry expert in Community and Public Service.
  • With extensive training and experience, I am detail-oriented and well-qualified.
  • Proficient in promoting standard by leveraging client relations and cross-functional collaboration knowledge.

Accomplishments

  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Recorded
  • Advocated for the inclusion of peer voices in policymaking, resulting in 52% growth in peer representation at organizational and governmental levels.
  • Initiated
  • Advised
  • Reduced
  • Established
  • Trained
  • Won
  • Enhanced client service by collaborating with housing authorities to secure stable housing for 18 clients, significantly reducing relapse rates over the past year.

Affiliations

  • Active contributor to the Peer Workforce Alliance, identifying best practices for integrating peers as elements of multidisciplinary care teams.
  • Joined Mental Health First Aid USA initiative as a certified peer support member, providing educational workshops on crisis intervention and mental health literacy.
  • Served on the International Certification Board of Recovery Specialists, staying current on industry developments and contributing to international standards of peer recovery support.
  • Member of the American Mental Wellness Association (AMWA), staying educated on current trends and evidence-based practices in mental health recovery.
  • Member of the American Society of Addiction Medicine (ASAM), focusing on ongoing professional development in addiction recovery techniques and ethical peer support.
  • Maintained active membership in the Copeland Center for Wellness and Recovery (CCWR) and implemented Wellness Recovery Action Plan (WRAP) in daily work with clients.
  • Affiliated with the Depression Outliers Network, where I engage in peer-mediated activities promoting mental health awareness through experience-sharing.
  • Collaborated as a member of the Recovery Research Institute for continued education on emerging peer-supported substance use recovery practices.
  • Contributing member to Illinois Peer Support Coalition since 2022, assisting in community mental health outreach programs and workshops.
  • Volunteered as a peer educator for Mental Health First Aid Canada, teaching community participants crisis recognition and peer intervention strategies.

Certifications

  • Certificate in Peer Support Ethics and Boundaries - category
  • Certified Alcohol and Drug Counselor (CADC) - method
  • Certified Employment Support Professional (CESP) - initiative
  • American Academy of Financial Management (AAFM)
  • Trauma and Resiliency Training - system
  • SHRM Certified Professional (SHRM-CP)
  • HIV Testing and Counseling Certification - standard
  • Certified Custodial Peer Support Specialist (For Corrections) - framework
  • Trauma-Informed Care Certification - initiative
  • Certified Protection Officer (CPO)

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